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Old 06-19-2012, 06:11 PM   #1
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Default Quick PSA: Free shipping means nothing gets done w/ your order for 4 days

Just have to gripe a sec.

I placed an order with MoreBeer on Friday morning at 9:00 AM CST. I'm brewing for a buddy's wedding and have a schedule I'd like to keep in order to make sure everything is in perfect shape.

Now I know this is on their website, and I just missed it... And I know I'm the idiot here..... But apparently if you take advantage of the "free shipping" option with MoreBeer it means that your order doesn't get touched for 3-4 days. When I placed the order, I figured it'd ship in about the same time that Midwest Supplies and Norther Brewer take to process an order, but that it'd ship through slowest possible shipping. Turns out your order goes on the back burner AND ships through the slowest shipping method. I guess I'll make sure to read the fine print of anything that seems like a "deal with them next time. Their customer service was not rude, by the way... They helpfully offered to ship it today (this is the 3rd day) for 15$.

/endrant.

In any case, the free shipping is a good deal, just plan on waiting about 8 days before your order arrives. Lesson learned.


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Old 06-19-2012, 06:23 PM   #2
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I'm in Ohio, if I order from more beer on a Monday morning Sunday night I typically get it the next Tuesday or Wednesday. If I need it fast I go with brewmaster's warehouse or rebel brewer.


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Old 06-19-2012, 06:27 PM   #3
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Every order I have placed with Northern Brewer using the $8 saver shipping has not left the warehouse for at least 3 days, normally 4. When I see free shipping, or even flat rate "discount" shipping I always assume it will take a few extra days to ship. If I want it faster, I pay for it. In the case of NB, standard ground shipping is 2 days to my door, so I normally pay the extra $5-10 to ship my order if I want it within a few days. If I pay more for the shipping it goes out in 1 business day.

I have not ordered with MoreBeer, but I would assume the same sort of time frame.
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Old 06-19-2012, 06:59 PM   #4
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Yes, just like Amazon Super Saver Shipping. It's free, but costs a little extra time. I placed an order a couple of weeks ago with MoreBeer, but knew it would probably take a little longer. Most other places charged about $20-$25 for shipping my order. For me, since I planned for it, the free shipping was well worth it. Knowing that they cannot charge your card until the order gets shipped, there's always incentive for a company to make this wait as short as possible.
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Old 06-19-2012, 07:07 PM   #5
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Quote:
Originally Posted by MW66 View Post
Knowing that they cannot charge your card until the order gets shipped, there's always incentive for a company to make this wait as short as possible.
That has never been my experience. I'm usually charged right away and wait until my order ships. The last time I ordered from Brewmasters Warehouse my card was charged the day I placed the order and my order didn't leave their warehouse until 8 days later.
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Old 06-19-2012, 07:23 PM   #6
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I don't do just in time ordering.
even if its slow, cheap wins.
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Old 06-19-2012, 07:37 PM   #7
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Like you said, it's right there on the website about the delay. What more do you want?

But Mommy, I want free shipping and I want it now!
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Old 06-19-2012, 07:52 PM   #8
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Quote:
Originally Posted by KurtB View Post
Every order I have placed with Northern Brewer using the $8 saver shipping has not left the warehouse for at least 3 days, normally 4. When I see free shipping, or even flat rate "discount" shipping I always assume it will take a few extra days to ship. If I want it faster, I pay for it. In the case of NB, standard ground shipping is 2 days to my door, so I normally pay the extra $5-10 to ship my order if I want it within a few days. If I pay more for the shipping it goes out in 1 business day.

I have not ordered with MoreBeer, but I would assume the same sort of time frame.
Really? I'm 20 minutes from you and orders from Northern Brewer typically arrive in 3-4 days with the Super Saver shipping.
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Old 06-19-2012, 07:54 PM   #9
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I just have to rub it in....
There are 4 LHBS (that I know of) in the ATL area...so shipping is never an issue for me. Need an emergency item?? no problem!
My main LHBS is Brewmasters Wearhouse. I place an order at 10am for instore pickup and I get an email an hour or so later saying my order is ready.
I walk in, pick up my order, and I'm out
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Old 06-19-2012, 08:37 PM   #10
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I think most of us have a LHBS that we can go to for an emergency, but it's just cheaper buying online.


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