Originally Posted by gratus fermentatio
Ya, I cancelled AT&T's LD service & they continued to bill me for 3 months after I cancelled... BTW, Centurylink isn't any better.
I had AT&T (landlines) for both my home and cottage. I am away from both when I leave for the winter, but "they" told me I had to pay my bill while I was gone or pay $40 reconnection fee on both.
Last winter, I paid my bills online. They had a $5 charge I didn't recognize on both. (I paid $60/month for both landlines). I called, waited on hold for 30 minutes or so, and they removed those charges.
A month later, still in Texas, I saw two $10 charges on each line.
I called (during business hours, because you have to call before 6PM for residential service) using a neighbor's phone. After a 30 minute wait, it was explained to me that those 2 $10 charges on each line were to make a change in my "plan". Um, those are home landlines. What plan? "Oh, to remove the $5 long distance "one rate plan".
Wait. You charged me $20 each to remove a $5 charge that you added to my account in error?
Well, in short, yes.
Bye Bye AT&T!