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Old 03-19-2012, 10:11 PM   #11
ThreeSheetsBrewing
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Regardless of the product, if it isn't up to the quality expected I will return it politely. I see no difference between an alarm clock and beer. As long as you aren't a jerk, I would hope you will have no issues returning it. If the employee treats you like an a-hole discuss it with his supervisor. However, if he's up for earning his wage he/she will WANT to make it right.



 
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Old 03-19-2012, 10:25 PM   #12
mcarb
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Quote:
Originally Posted by ThreeSheetsBrewing View Post
Regardless of the product, if it isn't up to the quality expected I will return it politely. I see no difference between an alarm clock and beer. As long as you aren't a jerk, I would hope you will have no issues returning it. If the employee treats you like an a-hole discuss it with his supervisor. However, if he's up for earning his wage he/she will WANT to make it right.
To clarify:

Alarm clock: thing that wakes up

Beer: Thing that doesn't wake you up.


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Old 03-19-2012, 10:40 PM   #13
wubears71
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I returned a 6 pack of Michelob Ultra because it tasted like water.

 
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Old 03-19-2012, 10:47 PM   #14
NervousDad
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I just had a bad case of beer from a local brewery. I emailed them to let them know. They pulled a beer from their library and had it taste tested. They didn't notice anything off with their beer, but they gave me a bunch of gear so I was happy. They thought it was either infected or mishandled. I've never tasted anything as bad as this beer it smelled and tasted like cat pee( what I imagine it would taste like). The beer is normally delicious.

 
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Old 03-19-2012, 11:05 PM   #15
shoreman
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I contract breweries about out of code beer - usually never hear a thing - its a huge problem in the craft industry - I now generally buy seasonal beer only
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Old 03-19-2012, 11:08 PM   #16
fbold1
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Quote:
Originally Posted by wubears71
I returned a 6 pack of Michelob Ultra because it tasted like water.
That's normal for ultra, girls like it.(;
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Old 03-20-2012, 12:59 AM   #17
zeg
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I thought about it with a growler I got from a local brewery. The beer tasted fine, but it was flat. It was an irish red ale, so I suppose somewhat light carbonation would be in order, but this was F-L-A-T. There was a tiny puff when I opened it (3 hours after purchase), the first glass had the tiniest hint of a few bubbles, but was totally flat by the time I took a couple sips. Subsequent glasses were flat from the start.

I considered taking it back, but decided just ot drink it. I'll let them know next time I go in... as it was, it was a very useful learning experience. The flavor was outstanding, and it was the first time I've tasted good uncarbonated beer. I figure it'll help judging my own beers before carbonation.

 
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Old 03-20-2012, 03:31 AM   #18
microbusbrewery
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Quote:
Originally Posted by Revvy View Post
A couple of folks on here over the years have done what you've done and contacted the brewery instead of the store. I think it's a good thing to do because it lets them know with an issue usually of mishandling of the beer by either the distributor or (most usually) the store. No manufacturer wants a rep as having a bad product, not because of something they've done, but because of how it was handled after it left their control.

If a store is not properly handling their beer those at the brewery are going to want to know about it.
Revvy hit the nail on the head. Let's say you were someone new to craft brew and this was one of the first craft brews you ever tried, you may just assume that's how they all taste. Best to let them know so they can address it with the distributor and/or store.
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Old 03-20-2012, 05:05 PM   #19
ThreeSheetsBrewing
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Quote:
Originally Posted by mcarb

To clarify:

Alarm clock: thing that wakes up

Beer: Thing that doesn't wake you up.
Thanks ace

 
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Old 03-20-2012, 05:37 PM   #20
KillerIguana
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Quote:
Originally Posted by microbusbrewery View Post
Let's say you were someone new to craft brew and this was one of the first craft brews you ever tried, you may just assume that's how they all taste.
I hadn't thought about how it could hurt the whole industry. I was just thinking about the brewery itself.


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