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Old 03-17-2012, 02:40 PM   #111
pksmitty
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May 2009
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Thumbs up to NB and Chris Farley! Did anybody else notice that was his first post, and he joined the forum just to acknowledge the mistake and say how they would fix it? Class act all the way!


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Old 03-17-2012, 04:58 PM   #112
two_one_seven
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Jan 2012
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Quote:
Originally Posted by passedpawn View Post
... and, what, Steve Jobs responded?
Yes he probably did. He was know for that. Sometimes he would even answer a complaint email himself.

Cool concept........wish more business owners and CEO would buy into it.



 
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Old 03-17-2012, 07:59 PM   #113
duckmanco
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Sep 2010
VA
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Anyone feel like commenting on my crush from NB. This is the Surly Furious Pro Series grain bill ordered CRUSHED a few days ago and delivered 10 min ago. This is my first AG kit ordered ever. I normally have my local crush my grains and I usually hit 75ish when batch sparging, but this looks suspect.








 
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Old 03-17-2012, 08:07 PM   #114
baptistbrewer
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Apr 2011
Stockton, Ca
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Those pics are not super clear but I would say that is either a bad crush or not crushed.

 
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Old 03-17-2012, 08:09 PM   #115
passedpawn
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Not crushed. Looks like you'll be visiting your LHBS after all.
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Old 03-17-2012, 08:28 PM   #116
duckmanco
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I thought as much too, but figured I'd ask those with more knowledge than I. Shot an email to NB. I have zero doubt that they'll take care of it with no issue.

 
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Old 03-17-2012, 08:50 PM   #117
two_one_seven
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Jan 2012
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Hmmmm looks uncrushed........... This thread has actually convinced me to by my own mill. Makes my Rebel mill prettier and prettier each day.

Let them know and they will fix it. Sucks that they didn't get it right though.

 
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Old 03-17-2012, 09:12 PM   #118
duckmanco
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Already got a reply back from NB offering to send me a replacement grain bill. Great company that I'll continue to purchase from. I certainly hope they get this issue completely worked out.

 
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Old 03-17-2012, 09:15 PM   #119
two_one_seven
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What did it say on the bag?

 
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Old 03-17-2012, 09:55 PM   #120
Rev2010
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Yeah that is definitely uncrushed. But, NB is a great company I love ordering from. That said, all AG brewers really do need their own grain mill. Either way, even if 80% of your orders had a perfect crush you'd still have 20% off, and many grains are different sizes so it's best to do the milling yourself, if even just for a consistent efficiency.


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