"Richard" move on the part of Samuel Smith? - Page 2 - Home Brew Forums
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Old 02-01-2012, 02:20 PM   #11
wailingguitar
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Quote:
Originally Posted by Homercidal View Post
"Samuel Smith’s Brewery, based at Tadcaster, North Yorkshire, refused to comment."

Because they know they will get in deeper dog doo if they open their mouths.

Fact is, Samuel Smith wants the Landlord to UNDER fill the pints. Leaves more beer in the keg for more sales. But it's common practice to fill a full pint if the customer would rather have the beer than the head.

Isn't there a law over there about having to serve a full pint of beer? Some sort of line on the glass or something??
Exactly, and the management was filling OVER that line. The owners had a right to take issue with this... HOWEVER, there is a way to deal with it and a way not to... this is a perfect example of the "not to"!


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Old 02-01-2012, 02:23 PM   #12
motobrewer
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er, i guess i posted a repeat tread...

anyway, there is enough collective anger over this issue that landlords had to start a separate forum to vent:

http://samsmiths.info/forum/index.php
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Old 02-01-2012, 02:24 PM   #13
stratslinger
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As dick-ish as the move is - at least by doing it so publicly and on such a busy night, it'll be clear to the customers of that pub that when they start getting short(er)-fills, it's the brewery to blame, not the bar tenders...

Not that I believe for a second that was the intent behind this approach. I've read a few articles about them recently, and the guys running Samuel Smith sound like real douche bags.

 
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