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Old 01-23-2012, 05:54 PM   #1
brewsnthelou
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Jan 2012
Saint Peters, MO
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I recently purchased my "starter" kit from BrewMasters Warehouse out of Marietta, GA...it's been a week and it hasn't shipped yet...anyone else with experience with them? Is this typical? I know I"m anxious to get started but this seems to be too long a wait??

 
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Old 01-23-2012, 05:58 PM   #2
Ultrazord
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Jan 2012
Iowa City, IA
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sometimes notifications don't go out. Patience please!

 
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Old 01-23-2012, 05:58 PM   #3
broadbill
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Southern Maine
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did you bother to contact them first before complaining here?

 
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Old 01-23-2012, 05:59 PM   #4
BamaRooster
 
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No I have not used them, even thought they are closer to me. I use Midwest. They usually have my shipment at the door in 3-4 days and they use fedex for shipping which is generally cheaper.
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wait....what do you mean all the beer is gone!

 
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Old 01-23-2012, 06:04 PM   #5
CGVT
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I use them all the time and have been extremely happy. It's tough to beat $6.99 shipping and I usually have my order in a couple of days.
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Old 01-23-2012, 06:13 PM   #6
broadbill
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Aug 2007
Southern Maine
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Not only do I use BMW for most of my supplies, they currently have something I've ordered on backorder, and I've contacted them a couple times about it. I also know for the fact that they pickup their phone if you call the toll-free number (on the 2-3rd ring even!)

This is how I know the OP probably has not contacted them about order, because I know for a fact that they respond to customer emails and phone calls in a timely manner.

So maybe a better use of the OP's time is to contact BMW directly instead of posting on an internet forum about BMW.

 
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Old 01-23-2012, 06:18 PM   #7
Beerrific
 
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Quote:
Originally Posted by BamaRooster View Post
No I have not used them, even thought they are closer to me. I use Midwest. They usually have my shipment at the door in 3-4 days and they use fedex for shipping which is generally cheaper.
BMW uses FedEx and it is only $6.99 to ship...

 
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Old 01-23-2012, 06:18 PM   #8
jetmac
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Mcdonough, Ga
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Quote:
Originally Posted by broadbill View Post
did you bother to contact them first before complaining here?
+1

Try contacting them. Toll Free 1-877-973-0072

By Mail:
Brewmasters Warehouse
2145 Roswell Rd. Suite 320
Marietta, GA 30062

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Revvy>>You shouldn't worry about ANYTHING, you didn't hurt the yeast, they know what they need to do, they want to eat all that sugar they are swimming around in. They want to pee alcohol and fart co2, it's their nature.

Bobby_M>>I flood the keg with CO2 for one minute with the lid off, rack the beer in to the bottom gently, seal it, flood it, vent it. If there's still O2 in there after that, F it.

 
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Old 01-23-2012, 06:23 PM   #9
Snafu
 
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I ordered some stuff from them early last week, they never sent a notification they "received" my order and its status stayed "pending" for 3 or so days after the order was placed. On the 4th day I did get a notification that my order had shipped, on the 5th day it was already on my door step. Same amount of time it took to get my orders from Austin HB. They are just a little slow with notifications. Your stuff will show about the same time they tell you it shipped.
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Old 01-23-2012, 06:29 PM   #10
Daybis
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Columbus, MS
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I love BMW. Most of the time my orders are here next day because I live so close. Notifications are a bit slow. On a few occasions I've had orders get stuck because of out of stock items, but a phone call or an e-mail rectifies the issue.
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