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Old 01-24-2012, 12:24 AM   #21
Yooper
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I've put far less through mine, and it quit working. The slave roller will NOT turn. I tried taking it apart and thoroughly cleaning, but it was clean as a whistle. I sent my first email in early November, the second in December, and the third in January. No response for my "lifetime guarantee"d product as of yet.
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Old 01-24-2012, 12:43 AM   #22
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Quote:
Originally Posted by Yooper View Post
I've put far less through mine, and it quit working. The slave roller will NOT turn. I tried taking it apart and thoroughly cleaning, but it was clean as a whistle. I sent my first email in early November, the second in December, and the third in January. No response for my "lifetime guarantee"d product as of yet.
Mine does the same thing. I've cleaned it and it still gives me fits. Just pulled the trigger on a crankenstein 320 D. I'm quite positive I won't have the same type of issues.

I intend to send the bc back for warranty work after I receive the 320. I'll update the board at that point.
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Old 01-24-2012, 12:45 AM   #23
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Originally Posted by Hugh_Jass View Post
Mine does the same thing. I've cleaned it and it still gives me fits. Just pulled the trigger on a crankenstein 320 D. I'm quite positive I won't have the same type of issues.

I intend to send the bc back for warranty work after I receive the 320. I'll update the board at that point.
Please do!

I'm very unhappy- at least respond to your customers if only to tell them to get lost. The ignoring me after months of emails is just pissing me off.

I've had the BC about 2.5 years. I brew twice per month, usually 5 gallon batches but sometimes 10 gallon batches. That's hardly heavy use.
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Old 01-24-2012, 12:52 AM   #24
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This is a nice read....I just ordered one.
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Old 01-24-2012, 01:26 AM   #25
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Return it.

 
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Old 01-24-2012, 01:36 AM   #26
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This is the Email I got back from him,

Quote:
Thank you for your email, A couple things I would suggest to try is to take a wire brush to the rollers.This will remove any residue that may have built up over past batches.You can also try to take the mill apart and give it a good cleaning. ( no water) try wiping the end of the rollers and the side plates off and reassembling the mill. sometime dust and residue will build up between the rollers and the side plate that will make the idle roller stick. If you do take the mill apart to clean it, one other thing you can do is spin the idle roller 180 degrees, so the side that's on the right is now on the left.If the knurl on the roller is starting to get dull they tend to dull more on one side than the other. So spinning the roller around will give that roller a somewhat fresh knurl.

If after you try these things and if you are still having problems please email me and we will see what we can do to get your mill back to the way it should be.


Thank you
Randy
B C Products Enterprises Inc
I told him I had done all of that and he replied to just send it to him without the base and hopper and it would be repaired.

I put a little tire off a miniature bicycle on one roller and have been using it still. I've made about a 1000 gallons or so with it. When I fill a few more fementers I'll have to send it in.
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Old 01-24-2012, 01:40 AM   #27
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This is the Email I got back from him,



I told him I had done all of that and he replied to just send it to him with out the base and hopper and it would be repaired.

I put a tire off a miniature bicycle on one roller and have been using it still. I've made about a 1000 gallons or so with it.
Can you please post a picture
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Old 01-24-2012, 01:48 AM   #28
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It's just like the O-ring, but tougher. It's just a temporary fix. I'm thinking MM3.
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Old 01-24-2012, 01:57 AM   #29
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What you're seeing is the effect of a worn knurl coupled with the small diameter of the rollers. BC has the smallest diameter rollers of all the available mills at 1.25". Crankandstein has 1.5" and Monster has 1.5 or 2" (MM2-2.0).

IOW, you get what you pay for.
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Old 01-24-2012, 02:01 AM   #30
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Quote:
Originally Posted by Bobby_M View Post
What you're seeing is the effect of a worn knurl coupled with the small diameter of the rollers. BC has the smallest diameter rollers of all the available mills at 1.25". Crankandstein has 1.5" and Monster has 1.5 or 2" (MM2-2.0).

IOW, you get what you pay for.
All [some of the] reasons why I went with the MM2-2.0 with the hardened rollers option. Going to take many thousands of pounds run through it to wear them suckers down.
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