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Old 01-23-2012, 05:53 PM   #11
eastoak
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Quote:
Originally Posted by SpottedDogBrewing View Post
Typically the barley crushers have an O-ring that helps the non driven roller turn. I'd check to see if the o-ring is still there or if its worn out.
Hope this helps....
The documentation that comes with the BC states that the O ring is not needed. mine disappeared shortly after i got it and i have never replaced it, works fine.

 
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Old 01-23-2012, 05:55 PM   #12
SpottedDogBrewing
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Quote:
Originally Posted by eastoak

The documentation that comes with the BC states that the O ring is not needed. mine disappeared shortly after i got it and i have never replaced it, works fine.
Good deal, help hopfen out:-)
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Old 01-23-2012, 05:56 PM   #13
broadbill
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Aug 2007
Southern Maine
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Quote:
Originally Posted by hopfen View Post
My beef is with the piss poor customer service. This is the new world we live in - Automated phone sytems, support via e-mail only, who is on the other end????

How can you run a business and not provide a phone number?

I've e-mailed with questions and get no response.

I can provide all of the technical data required to troubleshoot the issue we are having.

Due to the lack of support, we had to purchase another mill.

If we can get it working again, it's for sale...
again, what is wrong with it?

 
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Old 01-23-2012, 06:04 PM   #14
hopfen
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Dec 2010
Hartford, ct
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Read the post.


It will not pass grain at .039 gap. It will bind and is acting like the knurl is worn. Open the gap and grain will come through but not get crushed enough.

 
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Old 01-23-2012, 06:14 PM   #15
day_trippr
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May 2011
Stow, MA
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Quote:
Originally Posted by hopfen View Post
Read the post.

It will not pass grain at .039 gap. It will bind and is acting like the knurl is worn. Open the gap and grain will come through but not get crushed enough.
That doesn't make much sense to me. If the roller knurls were worn it wouldn't have enough grip on the grain to bind.

Sounds more like the bearings are binding, or grain is packed around the rollers...

Cheers!

 
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Old 01-23-2012, 06:31 PM   #16
hopfen
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Dec 2010
Hartford, ct
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A lot of things in life don't make sense...

The mill has been disasembled, cleaned and lubed. It spins freely.

If the rollers don't have enough bite (worn) then the grain will not be pulled through. I don't know if this is the problem but this isn't a complex piece of equipment either.

If only the people (or guy doing this out of his garage on a part time basis) would provide some level of customer support, I might be able to get some answers.

 
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Old 01-23-2012, 07:05 PM   #17
CrazedArmadillo
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Durham, NC
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I'll likely be in the market for a mill in the next year or so, and all these threads about lack of Barley Crusher customer support have already made up my mind to go with another company. Seems that a lifetime warranty doesn't mean much if nobody responds to emails and there is no phone number. Completely unacceptable in my books.

 
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Old 01-23-2012, 11:40 PM   #18
Stevo2569
 
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Are you using a drill by hand or motor? Try a different mode of turning. Maybe that's the culprit.
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Old 01-24-2012, 12:12 AM   #19
SpottedDogBrewing
Hmmm, BEER!
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Are you drilling clockwise or counter-clockwise?
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"This is grain, which any fool can eat, but for which the Lord intended a more divine means of consumption.. Beer!"
-Robin Hood, Prince of Thieves, Friar Tuck

"The nations of the West also have their own intoxicant, made from grain soaked in water...Alas, what wonderful ingenuity vice possesses! A method has actually been discovered for making even water intoxicated."
- Pliny the Elder

 
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Old 01-24-2012, 12:17 AM   #20
hopfen
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Dec 2010
Hartford, ct
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Really????

This is not the first mill we've had.

We've put over 1400 POUNDS of grain through it in 8 months.

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