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Old 01-05-2012, 06:09 PM   #1
richwerth
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Default Barley Crusher - Take the Money and Run

I ordered a barley crusher three weeks ago and have received no information from them. They have not sent shipping info. They have not returned my emails. I can not find a phone number for them. The who-is only returns a PO Box. They have not answered my paypal dispute.


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Old 01-05-2012, 06:11 PM   #2
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Who are "they"?


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Old 01-05-2012, 06:16 PM   #3
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Quote:
Originally Posted by BarleyCrusher.com
Please note: Due to a recent and unexpected influx of orders, all new orders may be delayed up to 2 weeks before shipment.

We realize this is an inconvenience, especially for new customers, but it is important to us that the Barley Crusher is a hand-made American product of quality craftsmanship. We will not take shortcuts.

Thank you for your patience, and continued support!

We accept Visa and Mastercard payments through PayPal.

Please allow 7 to 10 days for shipping.
Found this on the website
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Old 01-05-2012, 06:58 PM   #4
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Quote:
Originally Posted by GilaMinumBeer View Post
Who are "they"?


Registrant:
B.C. Products Inc
P.O. Box 110
Allenton, MI 48002
US
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Old 01-05-2012, 06:59 PM   #5
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Quote:
Originally Posted by Gregscsu View Post
Found this on the website

Thanks.

I saw that and waited but they still did not respond to any emails in three weeks time.....

Hope paypal will refund the $
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Old 01-05-2012, 06:59 PM   #6
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Quote:
Originally Posted by richwerth View Post
Registrant:
B.C. Products Inc
P.O. Box 110
Allenton, MI 48002
US
Wasn't sure if you were "trying" to deal direct or if this was a secondary vendor issue.
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Old 01-05-2012, 07:04 PM   #7
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I wouldn't have done a paypal dispute. Their lack of communication is well-documented on this forum. Before ordering, you need to know what to expect from these guys even though I agree that the lack of communication is clearly not acceptable.

The same thing happened to me - no communication, no tracking, and then the thing just showed up a few weeks after ordering.
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Old 01-05-2012, 07:26 PM   #8
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Originally Posted by BrewThruYou View Post
I wouldn't have done a paypal dispute. Their lack of communication is well-documented on this forum. Before ordering, you need to know what to expect from these guys even though I agree that the lack of communication is clearly not acceptable.

The same thing happened to me - no communication, no tracking, and then the thing just showed up a few weeks after ordering.

Ok Thanks...May be it will come....If it does I will for sure cancel the dispute and update this thread. i didn't see the lack of communication info on here. It just sounded like a decent grinder priced right so I thought I would try.
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Old 01-05-2012, 07:33 PM   #9
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I'm sure it'll come. I think everyone has the same experience and it's pretty much why you see a lot of mills come out recently like the Cereal Killer, Rebel Mill, Gunnar, etc. Barley Crusher can't handle the volume and their communication is piss poor.
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Old 01-05-2012, 07:46 PM   #10
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Another example of World Wide Web meets hand crafting artisan.
  • Great product produced.
  • Great product introduced to the world via the web.
  • Word spreads about great product and orders surge via internet (especially at holidays).
  • Artisan is so busy in his workshop hammering out the product, no time to sit down to answer emails.
  • Customers assume the worse and begin to flame artisan in public.
  • Product is eventually delivered and customer is ecstatic.
  • Flaming remarks are recanted and all is well.
  • Group hug ensues.

It's the last step that makes me smile.


You'll get your barley mill.


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