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Old 12-12-2011, 03:59 PM   #1
BucksPA
 
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Anyone ordered from them lately? I ordered some parts one month ago and never recieved anything more than the initial auto correspondence from brewers hardware and from paypal. Package never shipped. Online tracking still shows it is in processing and emails to derrin have gone unanswered. Is everything all right over there? Is he alive, injured, vacationing, etc. Anyone else having issues?
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Old 12-12-2011, 04:04 PM   #2
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Sounds like you did everything you could to contact him; I'd probably but a stop payment on my credit card and see if that wakes him up. Otherwise, I'd take my biz elsewhere.

 
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Old 12-12-2011, 04:05 PM   #3
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I ordered a second sanke fermenter kit about a month ago and recieved it quickly. My guess is he had it built and ready to go already. He's probably waiting on something in your order to arrive, but, it would be nice to hear in the meantime.

Good luck,

Beach
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Old 12-12-2011, 04:10 PM   #4
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I also have had issues reaching Derrin. I emailed several times over the last month to return a faulty temperature sensor. I never got a response and gave up after the third email.

Like you said, I'm not sure if he just taking a vacation/break or is there is something more serious.
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Old 12-12-2011, 04:19 PM   #5
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I've ordered from him in the past without fail. Quick delivery and open communication. I put 2 emails into him last week. Haven't heard back. I'm not going to stop payment as I di expect it to ship. I just thought he was injured or something ....seriously. hopefully I find out soon
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Old 12-19-2011, 07:21 PM   #6
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Anyone hear anything? I put an order in 10 days ago thinking I'd have the parts to brew while I was on winter break. Here I am wondering what's going on and found this thread. I just emailed last night to see if I could get any info and I'm waiting for a response. It seems like I might be waiting a while though......I really want to order the parts from there with the full bore 1/2" nipples but if I can't get the stuff for three months I'll take my biz elsewhere.
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Old 12-19-2011, 08:16 PM   #7
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He never emailed me back and I don't know the status of my order which was placed novmber 15. The only thing I know is that it is still "processing" and I haven't received them yet. It says on the website certain parts take a few weeks. Im on week 5 now.
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Old 12-19-2011, 08:20 PM   #8
broadbill
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Quote:
Originally Posted by BucksPA View Post
He never emailed me back and I don't know the status of my order which was placed novmber 15. The only thing I know is that it is still "processing" and I haven't received them yet. It says on the website certain parts take a few weeks. Im on week 5 now.
I'm not sure what you are waiting for here. Its been 5 weeks, what you are going to do? Wait another 5? 10?

If it is late, if you have emailed them and haven't heard back; cut your losses, stop payment on your credit card and order from someone else. If you order today you'll probably have your stuff by the weekend.

 
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Old 12-19-2011, 08:27 PM   #9
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Im patient. My setup is fully operational. Im more concerned he died than my $30 order processing and just seeing if I was the only one. Apparently im not. Broadbill, if you're unhappy with what were saying here, then I suggest you don't order from there.

I think we agree open communication with customers is lacking here. A phone number would be helpful
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Old 12-19-2011, 08:52 PM   #10
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Communication was a problem when I ordered over $300 worth if stuff. No updates, nothing until I hounded him through the site and here.

The products are nice and well built, but he was waiting on something to complete my order, waiting like weeks, and he never told me anything about it and held up my entire order for two items.

He then sent me $45 or $60 worth I parts I did t order or pay for. When I sent him an email about it, it still took him at least a week to respond that he was going to send me a prepaid box to ship them back.

I'm happy with the quality, but the lack of communication was frustrating.

 
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