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Old 11-02-2011, 08:05 PM   #1
twanger1994
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Jan 2007
New Jersey
Posts: 123
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Ordered some hops from NB. They sent 3oz. of the wrong kind. Not a big deal. I like to keep a supply so I had what I needed for the brew.

Sent them a friendly email to let them know, they immediately responded and sent me the the correct hops. got to keep the wrong ones too..


THNX NB!!!!!

 
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Old 11-02-2011, 09:09 PM   #2
birvine
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Oct 2010
Cochrane, Ontario, CANADA
Posts: 1,506
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Sounds like great customer service.
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Old 11-02-2011, 09:22 PM   #3
makomachine
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Jun 2011
Tuttle, OK
Posts: 970
Liked 18 Times on 16 Posts


NB is tops for customer service! Never once left a transaction unsatisfied.
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Kegged: Waldo Lake Amber, Notty as Helles, Vanilla Porter, Sweet Stout (nitro), NB Surly Furious Clone, Petite Saison D'ete, Le Seigle Belge Saison, BM Cream of 3 Crops, Edworts Apfelwein
Bottled: Nada!
In Process: Braggot
Upcoming Brews: Surley Furious Clone, Uintah Wyld

 
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Old 11-02-2011, 09:22 PM   #4
alaskana
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Dec 2010
Shakopee, MN
Posts: 69
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While you're on the topic of great HBS customer service I thought I would recount a great experience I had recently. A few weeks ago I ordered a dual body C02 regulator from Austin Homebrew Supply. After a week or two I discovered that the regulator had a leak (or at least that is what I thought after much spraying/leak testing).

I emailed them to see if I could exchange it for a new one and within a few hours received an email response stating that upon getting my exchange request they immediately (as in same day) sent out a new replacement with free shipping (To Anchorage, Alaska no less!). They also included a prepaid UPS sticker so that I could just stick the old one in the box and send it back free of charge. There was also NO restocking fee. Note that when I ordered the initial regulator, shipping was about 45 bucks due to it being mailed to a non-contiguous state. So for them to go the extra mile and foot the bill for the replacement/return shipping AND send me the replacement regulator without any hassle simply blew me away. By the way, the replacement regulator works excellent.

I will most certainly be doing business with Austin Homebrew Supply in the future. Highly recommended!


 
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Old 11-02-2011, 10:44 PM   #5
subliminalurge
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Oct 2006
Moline, IL
Posts: 475
Liked 9 Times on 9 Posts


Been brewing for many years, and as such I've dealt with most of the online suppliers out there. Here is my list that I keep going back to with 100% confidence:

1. Midwest Supplies
2. Austin
3. Hmm... There is no three, everyone else, as great as they may be, has let me down at least once....

That's not to say that the others are "bad", just that they've had some issues from time to time. Maybe slow shipping, slow response to customer service inquiries, or whatever.

The two I listed have always gone above and beyond to take care of a customer, even when the customer was a jackass like me who was clearly in the wrong. No argument, no hassle, just a quick "no problem, we'll send that right out"...

There are plenty of others who are "good", but the two I listed are absolutely top notch.

 
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Old 11-02-2011, 11:28 PM   #6
malador
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Apr 2010
Oregon
Posts: 167
Liked 6 Times on 6 Posts


Quote:
Originally Posted by twanger1994 View Post
Ordered some hops from NB. They sent 3oz. of the wrong kind. Not a big deal. I like to keep a supply so I had what I needed for the brew.

Sent them a friendly email to let them know, they immediately responded and sent me the the correct hops. got to keep the wrong ones too..


THNX NB!!!!!
once they sent me pilsner malt instead of wheat. One phone call and no hassle, the wheat was on the way.

 
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Old 12-18-2013, 12:56 AM   #7
ledhead72486
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Mar 2013
Chicago, IL
Posts: 429
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They have done the same for me with yeast.

 
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Old 12-18-2013, 08:56 AM   #8
Brewmex41
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Mar 2013
Vancouver, Wa
Posts: 861
Liked 102 Times on 76 Posts


Maybe they should just send the right stuff the first time. Hahahaha

 
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Old 12-18-2013, 09:14 AM   #9
Billy-Klubb
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Nov 2012
Windom, MN
Posts: 11,608
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Quote:
Originally Posted by Brewmex41 View Post
Maybe they should just send the right stuff the first time. Hahahaha
but then how would you get free stuff?
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Old 12-18-2013, 10:07 AM   #10
craigger64
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Apr 2011
Bangor, Pennsylvania
Posts: 172
Liked 51 Times on 25 Posts


Did you get a free Brewing TV pint glass for your trouble? I recently received the wrong hops from NB and when they sent me the correct hops they included a free pint glass. NICE!

 
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