Midwest = Winning - Home Brew Forums
Home Brew Forums > Home Brewing Beer > General Beer Discussion > Midwest = Winning

Reply
 
Thread Tools
Old 10-13-2011, 08:43 PM   #1
BeerChef17
HBT_SUPPORTER.png
Recipes 
 
Sep 2011
Washington, DC
Posts: 227
Liked 11 Times on 10 Posts



So Midwest missed an item in my order I received last week. I received my replacement item today and was pleasantly surprised! Not only did I get my missing 3# DME but an extra 3# DME on top (don't need the extra 3# but im sure I'll find a use ). The extra DME was nice but the icing on the cake was a hand written apology note - now that's customer service! Needless to say Midwest just won my next order
__________________
Primary:Empty
Secondary: Empty
Bottled: Nothing :(
Next up: Whatever I plan
Planning: Grindstone Amber Ale, Fruit Infused Cream of 3 Crops, Arrogant Bastard Clone

 
Reply With Quote
Old 10-13-2011, 08:45 PM   #2
Ace_Club
HBT_SUPPORTER.png
 
Ace_Club's Avatar
Recipes 
 
Sep 2008
Chicago, IL
Posts: 43,844
Liked 2384 Times on 2186 Posts


Quote:
Originally Posted by BeerChef17 View Post
So Midwest missed an item in my order I received last week. I received my replacement item today and was pleasantly surprised! Not only did I get my missing 3# DME but an extra 3# DME on top (don't need the extra 3# but im sure I'll find a use ). The extra DME was nice but the icing on the cake was a hand written apology note - now that's customer service! Needless to say Midwest just won my next order
While this is a great story, this sort of information should be posted in the Vendor Review section for this particular vendor. That way it can serve as a repository for positive and negative experiences without requiring people to search all over the forum.
__________________
Arguing on the internet is like running in the Special Olympics, even if you win you're still retarded.

Where are guys? - Ginger

Eat a bag of kittens, Ace. - Yooper

 
Reply With Quote
Old 10-13-2011, 08:48 PM   #3
BeerChef17
HBT_SUPPORTER.png
Recipes 
 
Sep 2011
Washington, DC
Posts: 227
Liked 11 Times on 10 Posts


good call...i dont tend to think things through when I'm super psyched. nothing beats bottling a beer and a package full of goodies from the FedEx driver
__________________
Primary:Empty
Secondary: Empty
Bottled: Nothing :(
Next up: Whatever I plan
Planning: Grindstone Amber Ale, Fruit Infused Cream of 3 Crops, Arrogant Bastard Clone

 
Reply With Quote
Old 10-13-2011, 08:54 PM   #4
rycov
Recipes 
 
Feb 2010
conway SC., South Carolina
Posts: 1,941
Liked 24 Times on 24 Posts


i use them too. they have always been great. i really need to go give them good feed back.
__________________
Quote:
Originally Posted by mrk00k View Post
I'm getting ingredients in the mail today, and I can't even taste my beer yet. What should I do?
Quote:
Originally Posted by jsweet View Post
I would make a yeast starter, and pitch it into your mailbox.

 
Reply With Quote
Old 10-14-2011, 02:06 AM   #5
BBKing
Recipes 
 
Oct 2009
Canton, IL
Posts: 1,145
Liked 52 Times on 52 Posts


I love MWS, however I wish they offered some sort of shipping deal. Maybe they're working on it.
__________________
Black Sheep Brewery
Untamed and unapologetic

 
Reply With Quote
Old 10-14-2011, 10:56 AM   #6
rico567
Recipes 
 
Apr 2008
Central IL
Posts: 3,019
Liked 87 Times on 81 Posts


Quote:
Originally Posted by BBKing View Post
I love MWS, however I wish they offered some sort of shipping deal. Maybe they're working on it.
I don't look at just "shipping" deals, I look at the overall bottom line. The "flat rate" shipping deals can be deceptive; depends on what you order.
__________________
“Malt does more than Milton can / To justify God’s ways to man”

-A. E. Housman (1859–1936). A Shropshire Lad , 1896.

 
Reply With Quote
Old 10-14-2011, 11:01 AM   #7
shafferpilot
HBT_LIFETIMESUPPORTER.png
 
shafferpilot's Avatar
Recipes 
 
Sep 2007
Cincinnati OH
Posts: 1,579
Liked 20 Times on 19 Posts


Hmmm. I had a botched order last week too, that I'm happy to say is being remedied quickly and very much so to my satisfaction... I hope the "new guy" over there is learning his lessons
__________________
A great man knows that he knows NOTHING

 
Reply With Quote
Old 10-14-2011, 12:31 PM   #8
BigTerp
Recipes 
 
Jun 2011
Falling Waters, West Virginia
Posts: 533
Liked 46 Times on 31 Posts


When I ordered my first equipment kit from Midwest they left out my stick on thermometor. I sent a short email and had 2 at my doorstep within the week. Have placed plenty of orders since and have no complaints for Midwest. I typically order from AHS since I place orders with my buddy and AHS offers free shipping over $100.

 
Reply With Quote
Old 10-14-2011, 12:48 PM   #9
Apendecto
Recipes 
 
Jul 2009
Rockwood, MI
Posts: 457
Liked 9 Times on 6 Posts


I had a pack of busted Notty from them and a few days later I had 6 to replace it.

 
Reply With Quote
Old 10-14-2011, 03:15 PM   #10
FatherJack
Recipes 
 
Sep 2010
Posts: 500
Liked 15 Times on 7 Posts


Shipping is the killer. I recently quoted some brew gear on various sites and it bumped the shipping up to like $100 if I remember correctly.

I look at bottom line for everything, but when it comes down to it, if I'm going to pay a considerable amount on shipping, I would rather get more brew stuff (or wheat and rye berries, or books, or whatever) than spend the money on shipping.
__________________
Primary: Beer
Bottled: Beer
Future Brews: Beer

 
Reply With Quote


Reply
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
Winning tsacquitne General Beer Discussion 3 06-21-2011 01:22 PM
Interview with The Beer Chicks at Winning-Homebrew.com Mob_Barley General Beer Discussion 0 12-05-2010 07:36 AM
A Winning Combination: Beer and ... olllllo General Beer Discussion 19 03-14-2008 11:37 PM
Winning BJCP competitions EdWort General Beer Discussion 6 08-15-2007 04:28 AM
Winning favor with the future in-laws Brewpastor General Beer Discussion 5 07-12-2006 11:28 PM


Forum Jump