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Old 10-11-2011, 03:20 AM   #1
Rev2010
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And it's full of glitches. I just sent them an email cause I was going to order up some stuff tonight but can't be bothered now. This is part of what I sent them:

"I just had to write to let you know the new website design is a disaster. There was no need to change what worked and now I can't use the search - try it yourself... type in Carb Drops and all you'll get is a full page of beer kits with the item I am looking for all the way at the bottom. Same goes for typing in 1056 (wyeast). Not only can I not deal with the poor search results, but once I click an item to go to its page it no longer shows the price!! Add to that it now takes twice as many clicks to get to what I am looking for and it's not laid out in any convenient fashion. To find tubing I had to click Shop -> Brewing -> Equipment -> Racking Equipment -> Tubing. I was going to place an order this evening but am not going to bother, especially because I can't see the prices when I'm on the item page."

I really can't stand when a company changes their site that was working so well for no apparent logical reason whatsoever to something that just doesn't work as good. It seems almost always when a company changes stuff it's for the worst. That's one of the things I like about Google's search engine - after all this time it's still pretty much the same simple page. They did try some new things but wisely removed them when they saw the public reaction.

Anyhow, it's just a website... I'm not fuming mad about it, just annoyed.


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Old 10-11-2011, 04:24 AM   #2
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Nobody cares, this isn't customer service.

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Old 10-11-2011, 04:28 AM   #3

Quote:
Originally Posted by wildwest450
Nobody cares, this isn't customer service.

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Thanks for speaking for everybody

 
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Old 10-11-2011, 04:29 AM   #4
blizzard
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??? When I type carb drops in it's the first hit. Same with 1056. Search for tubing comes up with relevant results and prices. Either they are really fast to respond to complaints or something is up on your end.
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Old 10-11-2011, 09:30 AM   #5
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Can't log into my account to check order status, thought it was my computer.

 
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Old 10-11-2011, 10:18 AM   #6
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Quote:
Originally Posted by blizzard View Post
??? When I type carb drops in it's the first hit. Same with 1056. Search for tubing comes up with relevant results and prices. Either they are really fast to respond to complaints or something is up on your end.
Interestingly, I get the same results as OP. carb drops and Wyeast 1056 both yield beer kits. Appears to be the same list of beer kits, in fact. At least it starts with the same beer (Lakefront Brewery IBA Pro Series All Grain Kit).
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Old 10-11-2011, 12:14 PM   #7
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I had no problem placing my order last night. Worked like a charm for me.
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Old 10-11-2011, 12:39 PM   #8
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Quote:
Originally Posted by blizzard View Post
??? When I type carb drops in it's the first hit. Same with 1056. Search for tubing comes up with relevant results and prices. Either they are really fast to respond to complaints or something is up on your end.
Not something on my end - it does it with both my PC and android phone.


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Old 10-11-2011, 06:55 PM   #9
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Quote:
Originally Posted by blizzard View Post
??? When I type carb drops in it's the first hit. Same with 1056. Search for tubing comes up with relevant results and prices. Either they are really fast to respond to complaints or something is up on your end.
I actually like the new site design - but the issue he's complaining about happens to me too. Only thing is, I think the old site did the same thing...
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Old 10-11-2011, 07:21 PM   #10
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Quote:
Originally Posted by Burgs View Post
I actually like the new site design - but the issue he's complaining about happens to me too. Only thing is, I think the old site did the same thing...
The old site definitely did not. I've been using it almost a year now, it was great. I found another glitch today - the shipping estimate quote doesn't work. You put in your zipcode or state whatever and click for the quote and get nothing. Confirmed on two separate machines and I've notified them about it. This sucks for me cause I was planning on possibly doing a 2 day shipping since I'm ordering a little late in the week and need two things for brewing this weekend and it sure would help to know how much more the 2-day shipping will be.


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