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Old 08-14-2011, 03:49 PM   #1
meatwad
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Feb 2011
Lodi, CA
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Couple things need to be said about Morebeer.com

I think in today's modern times of Yelp, Facebook, Twitter, etc., we like to share our opinions on a restaurant, shop, Lube Center, whatever. We're inspired to write sh*t when things go wrong. But very rarely are we inspired to write a glowing review.

This isn't necessarily glowing, but my Experience with MoreBeer , and its customer service, was some of the BEST I have ever had. I think a really good indicator of a company overall is its customer service. It usually comes top down, and is based on a set of values typically put in place by a company's founder. I know nothing of Morebeer's founders. But I know that Morebeer has at least ONE awesome employee....and it would stand to reason that there are many more.

So, Monday I order a California Common from MoreBeer in Concord, CA. I'm in Lodi, CA. Its 53 miles away. I had a good feeling that my ingredients would be here for the weekend, so I could brew on Saturday or Sunday.

Well Friday came along , and I had not received anything. I mean, its 53 miles away! I could have driven to my homebrew store 30 miles away. But I wanted to give them a shot. I put a call in to the general line at MoreBeer and had a convo with a dude who works there. He mentioned they have been moving to or from a new warehouse, and some stuff got messed up. He apologized.

But this is what separates good from GREAT employees. Duder called me back and said that he would personally drive the package to my home. I dont know where he lives, I dont know what he drives, I don't know how much money he makes, I dont know any of that. What I do know is that old boy jumped in his car with a late package, and hand delivered it to my door...

for one simple reason...

So I could brew on Sunday!

Dammit if that doesn't just make you feel good.

So I hope the good folks at MoreBeer read this. I hope others who own businesses read this. I hope we always remember that , yes, we all make mistakes. We're humans. But we're all in this together. It's how you respond to those mistakes that make you awesome.

Thanks MoreBeer.

New Customer for Life,
Meatwad

 
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Old 08-14-2011, 03:58 PM   #2
Diaperload
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Aug 2011
Portland, Oregon
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That's some awesome service. I'd be a lifetime customer also if I got that kind of personal service.
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Old 08-14-2011, 03:59 PM   #3
corkybstewart
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They've been my go-to store for years now. I've had a couple of problems with some orders but they fixed them for me.

 
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Old 08-14-2011, 04:18 PM   #4
makomachine
 
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Jun 2011
Tuttle, OK
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That is absolutely top notch service. I've experienced great service over many orders with them until just recently. Spent $2500 on a Speidel Braumeister that arrived effectively broken and had a horrible time getting the level of response warranted from this size of purchase. My very last phone call I was told that the guy who deals with Speidel only works twice a week & that there was a manger in the wine department that deals with them but he was too busy to help me. Needless to say, wasn't happy with that response and actually got my problem solved through another distributor and Speidel directly. Will I order from them again? Sure. But they won't be getting my large purchases. I don't want to be a thread crapper, just keeping it real - you can read about it in the Speidel thread if you want details...

Again, not discounting this experience -as it was top knotch service...
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Old 08-14-2011, 04:28 PM   #5
BulldogBrewer
 
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MoreBeer is quickly becoming my go-to HBS... Their service is top notch and their prices are well below my LHBS.
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Old 08-14-2011, 04:50 PM   #6
meatwad
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Feb 2011
Lodi, CA
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Thanks mako, sorry bout your experience. I'd be on high alert too with that kind of skin in the game.

Also, just as one solid employee can really make an experience great, so too can one bad employee.

I forgot to mention, not only did he drive my package out, but he put a 21st Amendment brew free or die IPA in there! Ha! It's the little things that matter most

 
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Old 08-15-2011, 12:51 AM   #7
supermoth
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Nov 2008
Oakland, CA
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Yup, I love MoreBeer too. Not my closest LHBS, but definitely my favorite.

 
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Old 08-15-2011, 03:32 PM   #8
wildwest450
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That's great if you live next door to one of their employees. For those of us who live across the country, their free shipping takes 8 days to arrive, yes 8 days. Way faster and cheaper places to order from around here.


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Old 08-15-2011, 03:44 PM   #9
BulldogBrewer
 
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8 days isn't bad when it's free. I've had longer ship times from northern and midwest that I paid for!
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Primary: Hophead Summer Ale, Watermelon Wheat
Secondary: Empty
In the Keg: Red IPA, Centennial Blonde, Hophead Summer Ale, Pliny Clone
Bottle: Apfelwein, Cranegranate Apfelwein
On Deck: Sweet Stout

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Old 08-15-2011, 04:00 PM   #10
kh54s10
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So far I have ordered from Northern Brewer, Perfect Brewing Supply, and Brew Hardware LLC. I made my first order, the Deluxe Starter kit and an extract kit from Northern Brewer, in June. I have had no issues so I can't say much on customer service, but my experience with this industry has been excellent so far. Thought I'd mention a couple more businesses.

 
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