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Home Brew Forums > Home Brewing Community > General Chit Chat > Grr, UPS cancelled my brew :(
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Old 08-13-2011, 01:37 AM   #1
Squeeky
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Default Grr, UPS cancelled my brew :(

Well I had intentions to brew tomorrow, however UPS canceled the brew. I ordered new stainless 3-pieces to finish my eBrewery from Austin homebrew. Austin was great got the tracking information same day. Reading their web page it gave UPS arrive of 2 days. Shipped on Tuesday, that is awesome here Thursday or Friday. . . . NOPE.

Checking tracking info, gave expected delivery of today and on time. Even had a note for ups to leave in shade, as it contained yeast. After no delivery I go to check tracking.

San Pablo, CA, United States 08/12/2011 12:41 P.M. Arrival Scan
Austin, TX, United States 08/09/2011 10:17 P.M. Departure Scan
08/09/2011 7:37 P.M. Origin Scan
08/09/2011 6:02 P.M. Order Processed: Ready for UPS

So according to this, my package sat at Ups for 72hrs without moving. Not only that when it does 3 days later it's going the wrong direction.

I'll probably have bad yeast as it will be at least 2 days since no Sat delivery. Again nothing against Austin they got out same day and had the best prices on 3-piece valves. A small request and they were on sale in a few days, they really listen to their customers. I'm also in retail and really appreciate good customer service.

If only UPS kept on their game I'd be brewing tomorrow.


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Old 08-13-2011, 01:40 AM   #2
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Actually, it says it took 72 hours for it to get from Tx to California. Not that it didn't move. Note "departure" and "arrival". As to why it is going to CA instead of a processing facility closer to OH? God only knows. One of the many reasons I do not use UPS.


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Old 08-13-2011, 01:45 AM   #3
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Yeah I had been refreshing tracking info in frustration. Try updated the tracking info, has a scheduled delivery now of 8/17, those 2 days are now 8. Granted there is a weekend but this sucks. I brew off site due to living in a condo, even took a vacation day to brew my what would be finished if I made the trip.
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Old 08-13-2011, 02:19 AM   #4
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I have been shipping beer (contests) since 2003 with no problems.

Except first shipment got broken (my fault), then some squirrely girl called me from UPS and said it was illegal to ship beer with them

I told her nicely, FYVM, and have had no problems at all.
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Old 08-13-2011, 02:56 AM   #5
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PM me the tracking number and I will see what happened if I can..

<-- UPS Driver...
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Old 08-13-2011, 04:36 PM   #6
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Looks like it got loaded on the wrong truck....
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Old 08-13-2011, 05:05 PM   #7
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At 24 pounds it wasn't cheap to ship. I got free shipping so I let austin know in case they can claim some from u p s
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Old 08-13-2011, 05:26 PM   #8
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It was sent to California when it should have gone to Chicago.. It however is a ground package, with no time commitment.. Had it been 1, 2, or 3 day, they would refund if it was not in that window.. Ground however has no time guarantee...
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Old 08-16-2011, 10:26 PM   #9
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That sucks. I'm pissed myself right now over an amazon.com book order. 4 books, all in-stock and sold direct by Amazon. Order placed.

order then sits 5 days, and finally ships...USPS. Ok, fine...I can cope.
Package goes out for delivery today...USPS won't leave it without a signature, so now I have to go to the post office tomorrow and pick it up.

W T F! No wonder USPS is quickly going under. UPS is better, but not by much. FedEx is my current favorite, as they've made it easy to re-route a package to a FedEx store for pickup at a reasonable hour, right up the street from my house. Very handy when I ordered 15 bottles of wine last month!
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Old 08-17-2011, 11:52 AM   #10
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Sucks to be you!

On a brighter note, UPS just dropped off a package containing some homebrew supplies that I didn't order, so life is good!

Good luck with yours!


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