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Old 07-19-2011, 02:47 PM   #1
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Default Northern Brewer

I have used Northern Brewer multiple times in the past and have never had an issue with any of the products I have received. The hardware is always as advertised and the prices are competitive. I would not hesitate to recommend them to other brewers or to use them again in the future.


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Old 07-19-2011, 04:16 PM   #2
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Don't forget to put your AHA # in the comments for 5% off orders ( that's if you are an AHA member...which you should be )


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Old 08-04-2011, 02:29 PM   #3
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Don't forget to put your AHA # in the comments for 5% off orders ( that's if you are an AHA member...which you should be )
I didn't know that....good deal!
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Old 08-04-2011, 02:40 PM   #4
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I'd also like to give them a thumbs up. I used them for the first time last week. I found their 8oz hops to be very competitively priced, especially compared to local. Also bought some equipment. Everything arrived as expected and on time.
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Old 08-04-2011, 11:25 PM   #5
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Have been ordering from Northern Brewer for years...I usually leave remarks about Brewing TV since they are basically the "owners" of the show. I'm gonna have to try that AHA membership bit.
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Old 08-04-2011, 11:28 PM   #6
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i agree. two thumps up for northern brewer. prices are great and their customer service is better!
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Old 08-05-2011, 04:11 AM   #7
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My first ever order from them arrived a few weeks ago. I ordered an aeration system from them (in addition to a few other gadgets and a host of ingredients) and they neglected to put the stone in with the rest of the system. However, when I called after receiving the order they promptly made it right and immediately sent one to me. While having it initially would have been ideal (had to resort to shaking on one more brew), can't fault them for fixing an error with absolutely no hassle. The fact that my yeast were DOA was my fault for not thinking twice before ordering liquid yeast during a record-shattering nationwide heat wave
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Old 10-15-2011, 02:50 AM   #8
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I ordered their Smashing Pumpkin Ale a few weeks ago and the forgot to include the spice mix. So i called and they quickly shipped it out that day and i had it the next day! And to my pleasant surprise there was a free pint glass as an apology. Great customer service.
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Old 10-26-2011, 07:08 PM   #9
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Thumbs up! My first order from Northern Brewer. One item was a fermometer. It was not in the box - just an empty zip lock bag. I called and told them. As far as they knew, I could have lost it myself, but there was no questioning about whether I might have lost it. They just sent one right out.
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Old 11-22-2011, 01:24 AM   #10
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Default Northern Brewer Customer Service

I ordered a schwarzbier all grain kit a few days back and have been eagerly watching the tracking number. I just got an email from NB saying there was a potential issue. One of the packers found the "guts" to a schwarz all grain on the counter. There were a "few" orders that included this kit. To fix it, they sent out the guts (hops and instructions) to each of the potential candidates, before the orders even arrived at their houses and before anyone knows who got shorted. I don't care if they messed up one small part of one order. What they are doing to right the issue is by far some of the best customer service I have ever seen. They have a long term customer in me.

(I am not trying to knock any other vendors on this forum, I'm sure you are great as well )


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