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Old 03-15-2007, 02:28 AM   #1
Beer Weevel
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Sep 2006
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I have ordered 3 orders in the last 3 weeks and none of them have been correct?
is anyone else having problems? The first came with items missing and I was charged for them. When I called there attention to it ( though an Email) they refunded my money.
The second order was out of stock? and partial shippment was made. The third order was for 6 pounds of Rye Malt for Denny's Rye IPA and was shipped with 6 pounds of Melanoidian Malt ? Who's in charge out there? And no one answers there Damn Phone 1-800-600-0033

 
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Old 03-15-2007, 02:31 AM   #2
Yooper
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Jun 2006
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I've never had a problem with them at all, and I've ordered quite a bit from them. I think they have good customer service, so if I were you, I'd email again and tell them how disappointed you are. Maybe they'll try harder to get your orders straight and make it up to you.
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Old 03-15-2007, 04:19 AM   #3
Bigfoot99
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Oct 2006
Colorado
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I've had a wrong size sight glass sent, no response to questions submitted, and tax problems (I was charged tax for an out of state order). The sight glass and tax issue were eventually corrected; I guess I still order from them because I have come to realize that almost anywhere you go, you can pretty much expect less than perfect quality customer service. It's pretty much become the standard.

 
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Old 03-15-2007, 04:35 AM   #4
Kayos
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Dec 2006
Santa Clarita, SoCal
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Bummer, I have had good luck with them, too (like Lorena). They are selling bre stuff so maybe they are just .

I guess it goes around... http://www.homebrewtalk.com/showthread.php?t=24702

 
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Old 03-15-2007, 04:56 AM   #5
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Mar 2007
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Quote:
Originally Posted by Bigfoot99
\ you can pretty much expect less than perfect quality customer service. It's pretty much become the standard.
sadly that is very true.

 
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Old 03-15-2007, 07:48 AM   #6
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Jan 2006
Santa Cruz, CA.
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I have had good service from Morebeer. They will get late on your order when the wine season is in full swing but usually they are good to me. I would send an email or speak with someone there and I bet they will take care of you.
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Old 03-15-2007, 11:53 AM   #7
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Aug 2006
South Jersey
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Other than the lengthy trip from California to PA, ordering from them has never been a problem for me.
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Old 03-15-2007, 02:20 PM   #8
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I've never ordered from them but Austin Homebrew is great. They sent me the wrong yeast once and when I called about it they sent the correct one ASAP at no charge.
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Old 03-15-2007, 02:25 PM   #9
Bigfoot99
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Oct 2006
Colorado
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Quote:
Originally Posted by beer4breakfast
Try Austin HomeBrew Supplies. Excellent customer service.
No problems with Austin; they're good. I ordered some stuff from them and had it a couple of days later - quick turn-around and good service. Only thing is they don't have everything I need, and they charge shipping.

 
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Old 03-15-2007, 02:26 PM   #10
EdWort
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Bee Cave, Texas
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I've had great experience with Austin Home Brew, Williams Brewing, Morebeer, and Northern Brewer. No one has P.O.d me yet

 
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