Home Brew Forums > Home Brewing Beer > Equipment/Sanitation > DON'T order from sears...
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Old 03-10-2007, 06:07 AM   #1
Ó Flannagáin
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Default DON'T order from sears...

I thought this was a great deal:
http://www.sears.com/sr/javasr/produ...id=07113259000

But, soon, I realized Sears sucks bad in customer service.

#1. Everytime I've ordered anything (To an APO address) it has take 7-9 days, no more. Sears chooses to mail items the slowest possible way.... it took 6 weeks.

#2. Under product specs, it says the entire system is steel... nope, its an aluminum pot.

#3 the pot was dented to ****.

#4 The cooker stand was dented, was almost impossible for me to screw all the pieces together.

#5 The screws were missing their nuts, I had to make a trip to the hardware store...

#6 Its not even the same fryer as is in the picture on the website...

#7 FYI, I sent a letter to Sears and I haven't heard back from them, so I felt it necessary to rant.
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Old 03-10-2007, 10:46 AM   #2
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Yeah i'd be annoyed, thats a very sneaky description saying its all steel, i think they are talking about the stand being steel but it certainly impies the whole set-up is steel on the spec sheet.
Did you pay by credit card? maybe you can get the CC company to reclaim the payment (although you could write on the back of a postage stamp what i know about american consumer laws).
Good luck with it.
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Old 03-10-2007, 12:57 PM   #3
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Send it back and get a refund.

If you want, I'll help you buy one of these and get it shipped to your APO.

http://www.academy.com/index.php?pag...267-40037-0626


Or even better, one of these.



http://www.academy.com/index.php?pag...267-40037-0627

Just drop me a PM if you are interested. I'd be glad to help!

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Old 03-10-2007, 01:12 PM   #4
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Sears seems to take pride in their inability to do anything right. When they started sinking like a rock back in the '70s, they streamlined, so they could fall faster!
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Old 03-10-2007, 01:30 PM   #5
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Quote:
Originally Posted by seefresh
I thought this was a great deal:

#5 The screws were missing their nuts, I had to make a trip to the hardware store...
I bought on of these from the store. There were no nuts, but I didn't need any. The holes were threaded and the nuts tightened down fine. I think they changed the design and forgot to change the instructions.
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Old 03-10-2007, 01:57 PM   #6
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Thanks for the offer Ed, but I really don't feel like waiting. It'll work, and I have a couple brews to do next week. Tired of using multiple pots on my stove for the boil. I sent in a letter to Sears, and I heard back a bit ago... they let me know they forwarded it to upper management. Hopefully I'll get a discount or something.
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Old 03-10-2007, 02:00 PM   #7
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Quote:
Originally Posted by seefresh
I thought this was a great deal:
http://www.sears.com/sr/javasr/produ...id=07113259000

But, soon, I realized Sears sucks bad in customer service.

#1. Everytime I've ordered anything (To an APO address) it has take 7-9 days, no more. Sears chooses to mail items the slowest possible way.... it took 6 weeks.

#2. Under product specs, it says the entire system is steel... nope, its an aluminum pot.

#3 the pot was dented to ****.

#4 The cooker stand was dented, was almost impossible for me to screw all the pieces together.

#5 The screws were missing their nuts, I had to make a trip to the hardware store...

#6 Its not even the same fryer as is in the picture on the website...

#7 FYI, I sent a letter to Sears and I haven't heard back from them, so I felt it necessary to rant.
Did you leave feedback on the webpage for other customers.
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Old 03-10-2007, 02:11 PM   #8
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I agree that Sears sucks.

Has anyone noticed that the craftsman lifetime guarantee is gone? Yep.

We had a weedwacker bought from them that I had to get corporate involved in to fix. It took a dump after 6 months and they wouldn't honor the 12 month warranty. I threatened BBB and miraculously after keeping the damn thing in their shop for 3 months, it came back fixed. I'll never buy Sears anything again.
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Old 03-10-2007, 02:38 PM   #9
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Quote:
Originally Posted by davy
Did you leave feedback on the webpage for other customers.
Good call, doing that now.
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Old 03-10-2007, 03:21 PM   #10
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yes the craftsmen warrenty is no more. Hey edwort I really like that set send info
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