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Old 04-11-2011, 03:31 PM   #1
poulkrarup
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Apr 2011
Copenhagen, Denmark
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Hi

Do's anyone know the company B C Product? 2 weeks ago I bougt from there internet site a Barley Crusher MaltMill and paid and paid by visa card. the day after I recived a mail asking for a further $ 48.00 for fraight cost. I paid the same day but haven't heard anything from them since. I have written 3 mails and ask for a shipment date but no response.
Looking forward to hear if anyone know about this company.

Regards
Poul

 
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Old 04-11-2011, 07:05 PM   #2
whatsleftofyou
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Dec 2007
U.P. of MI
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I just finished going through an ordeal with them myself. My homebrew club ordered 13 mills from them for a total order of over $1500. Every time I had a question or wanted an update on my order I needed to e-mail Randy several times before I got a response. Even when he promised me a tracking number, I never got it. Randy's last excuse was, "Nobody told me about your e-mail and I haven't been on the computer lately since I've been spending all of my time in the shop". I eventually did receive everything, but the whole ordeal was like pulling teeth.
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Old 04-11-2011, 10:54 PM   #3
malkore
 
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Jun 2007
Nebraska
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It does sound like lately they are hard to reach...

but as far as I"ve heard nobody has ever gotten screwed over on their order, and I like my barley crusher mill (7lb hopper).

I do agree, customer service really sets one company apart from the others, even if the product itself is identical.
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Old 04-13-2011, 03:46 PM   #4
poulkrarup
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Apr 2011
Copenhagen, Denmark
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Do's anyone know where they are located og where one can find at phone no. to them?

Poul

 
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