Last week I placed an order for my beginner kit. On Friday I checked FedEx's website and they said it would be delivered today (monday)....WHY DIDN'T I ORDER IT A DAY SOONER!?!?!? Oh well.
I woke up this morning feeling like I kid at Christmas. I couldn't wait for my kit to arrive. While I was trying to navigate my way through snow and ice to get to work the car in front of me started spinning like a top doing 360's on the highway. I had two options, hit the car or swerve into the median. I choose the median and I got stuck...CRAP! Oh well.
I managed to get myself unstuck and navigate safely the rest of the way to work as visions of home brew danced in my head. At about 10am a package arrived at my work for me. SWEET IT IS HERE!!! Actually it ended up being my new battery for my laptop....CRAP! Oh well.
I went to lunch and headed to my LHBS to pick up the ingredients for my first brew. They are closed due to bad weather....CRAP! Oh well.
Knowing it would make me late to get back to work I headed to the next closest LHBS to pick up my ingredients. When I got back to work I was told that I can go ahead go home due to bad weather but my kit still hadn't arrived...CRAP!
I checked the FedEx website for the 20th time today and it reassured me that it said that it was out for delivery early this morning. I tried to do anything to make the clock go faster. Sometime between 2pm and 3pm I called FedEx and they assured me that it would be delivered today but they were running late due to the weather. Ok, even though I would rather be at home, I can stick it out at work for a little longer in order to get my kit. 4:45pm FedEx guy shows up...IT'S ABOUT FREAKIN TIME!!! I go out to meet him and he tells me he doesn't have any deliveries he is just there to pick up packages....WTF!?!?!?!? He informs me that no ground deliveries were made today and it wouldn't be delivered until tommorow...WTF!?!?!?!?
I'm pissed! I waited around all day at work when I could have been at home instead! I called FedEx's customer service and demanded to speak to a supervisor. After explaining what happened she said that it is going to be delivered today, I informed her again that the FedEx driver told me NO ground packages were being delivered in my area due to weather. She put me on hold and contacted the local hub. She came back and said that they were not going to deliver it to me as if that was somehow brand new information. She transfered me to a "customer advocate" member. I repeated my story again to the customer advocate again being sure to let her know that this was a life or death package and that I waited at my work ALL DAY LONG for it when I could have been at home instead. She put me on hold and contacted the local hub.
After several minutes she returned to the line and informed me that the trucks were loaded early in the morning and the weather got worse and worse and they decided to not make any deliveries....as if that is supposed to make me feel any better! I repeated again that this package was a matter of life and death that I couldn't live without and that I could have been at home all day long spending time with my mother who is on her death bed and my child who has a fatal disease but instead I was forced to slave away at my job all day long waiting for the life saving cure that was in this package.
I told her I had several questions:
1)Why was the website not updated to show that the package would not be delivered today?
2)Why was the customer service line not notified that no packages were being delivered in my area?
3)Why was UPS able to deliver my battery but FedEx couldn't deliver my package?
4)Why was the FedEx driver able to get to my work to pick up packages but not able to get to my work to deliver packages.
She informed me that it was physically impossible to update the website, notify the customer service line, or put my package on the truck that the FedEx driver drove to my work because all of these things would defy the laws of physics and create a black hole on earth that would destroy civilization as we know it....you know kinda like dividing by 0. After listening to her pathetic excuses that basically amounted to blah blah blah I'm really sorry blah blah blah f**k you because I don't really care blah blah blah I decided to end the conversation, hang up and pout the rest of the way home. ...CRAP! Oh well.
Needless to say, I needed to vent. I doubt anyone will actually read this but that is OK because it made me feel better.
Hopefully my first brew will be more successful than today went for me. I NEED A BEER!