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Old 11-09-2006, 03:47 PM   #1
Bobby_M
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I just wanted to spread good cheer about Mcmaster Carr for excellent customer service. I ordered a couple stainless latches back in August and I just got to realizing the screw holes were not punched in a few of them. I just emailed them and within one day a replacement order was on it's way (fedex 2-day) and I even received an apology on my voicemail.

I'm posting this because all to often the only time you hear about a company on "the boards" is when they screw you over.
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Old 11-09-2006, 04:05 PM   #2
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I have used them a couple of times and being in the Atlanta area really has it's advantages, if I order earlly enough in the day it will be delivered that day!!
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Old 11-09-2006, 04:13 PM   #3
Bobby_M
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Yeah, they have a distribution warehouse about 10 miles away from me in NJ as well. Too bad the replacement order is shipping from Chicago. Oh well, a two day wait is reasonable.
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Corny Keg Dry Hop Canisters $26.50 for limited time
Chugger Pumps, Pump Kits, Camlocks, Sightglasses, Clear USA made Silicone Tubing, RIMS, Electric Install Parts, etc.

 
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Old 11-09-2006, 04:25 PM   #4
Yuri_Rage
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I've always been really happy with them as well. I accidentally gave them the wrong credit card expiration date once, and the parts arrived before they called to ask why my card wouldn't work! Their prices are occasionally a bit steep, but you can't beat the selection and service.
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Old 11-09-2006, 08:23 PM   #5
Tom Hess
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Feb 2006
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I've used McMaster-Carr twice. Huge selection, fair prices, fast shipping, no minimum order.

 
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Old 11-11-2006, 06:56 PM   #6
Gabe
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Gotta Link

 
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Old 11-11-2006, 07:18 PM   #7
Yuri_Rage
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www.mcmaster.com
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Old 11-12-2006, 03:39 AM   #8
JoeRags
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Oct 2006
CT
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I've used them plenty of times... excellent customer service... very fast shipping, and they have almost EVERYTHING.

Definatley my first choice when I need hardware, fittings, fasteners, metal... anything.

 
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Old 11-12-2006, 07:07 AM   #9
Bigfoot99
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Oct 2006
Colorado
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Just placed my first order with them... 40 feet of tubing, keg o-rings and stir bars. Good quality, fast cheap shipping... got the items in no time. I'l buy from them again. Only thing I didn't like was not telling me what the shipping was going to be upfront.

Also wanted a stir bar retriever, but at $22, that was too steep...

 
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Old 11-12-2006, 07:10 AM   #10
Yuri_Rage
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To avoid needing the $22 stir bar retriever, pin your stir bar to the bottom of your flask with a strong magnet outside the bottom of the flask after removing it from the stir plate.
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