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Old 09-26-2006, 11:09 PM   #1
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My buddy is stuck in a hotel room with a new HP laptop. He can detect the wireless network, he says there isn't a login for it and that he should just be able to log in. He tries to open Internet Explorer but it can't find the internet. I walked him through a release/renew of the IP address but that didn't fix it, he ended up with the same settings as before the release/renew. What else can I have him try?
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Old 09-26-2006, 11:36 PM   #2
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Go to the front desk and get the SSID or check if there's a password. If they give him both and it still doesnt work (or say it's an auto-detect type network), then there's a problem and the hotel should be able to call their support people to get it fixed. Hope that helps.

 
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Old 09-27-2006, 02:12 AM   #3
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It could be his IE settings, Does he have dial up at home or broadband. Is it a work computer? It might have a config script that is trying to connect to his default network.
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Old 09-27-2006, 02:38 AM   #4
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He's never used any internet service at home. It's a brand new laptop and he's been waiting for Verizon to show up for 3 weeks to set up his service. He doesn't have a default network.
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Old 09-27-2006, 09:31 PM   #5
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Another tech question, when someone says Windows XP admin tools, are they talking about defrag/system restore/regedit, that kind of stuff?
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Old 09-27-2006, 10:47 PM   #6
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You say he can DETECT the network. Can he connect to it? If he's not connected, he's not going to be able to work in explorer
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