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Old 08-31-2009, 01:37 PM   #1
crammer
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Default Telephone # for Northern Brewer?

I recently ordered several kits from NB and one of my liquid yeast packs was activated during shipment. Does anyone have a telephone number for them so I can call to see if they'll offer a replacement?


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Old 08-31-2009, 01:39 PM   #2
flyangler18
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Customer Service

I wouldn't worry about the smackpack - put the pack in the fridge and make a starter before brewing.


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Old 08-31-2009, 02:53 PM   #3
crammer
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Thanks for the tip!

For some reason the NB customer service site came up as "site not found" for the longest time.
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Old 09-01-2009, 01:50 PM   #4
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Some strains have a tendency to swell during shipping. From wyeast's faq.

Quote:
Originally Posted by http://www.wyeastlab.com/faqs.cfm?website=2#r40
27. What are the causes of swollen packages? Can you sell them?

Swollen packages are almost always the cause of a small amount of sugar or CO2 being left in solution at the time of packaging. Upon shipment, CO2 can be released from solution or the yeast can consume the sugar and create a small amount of CO2. Cell autolysis, or cell death can also be a cause of swelling packaged. However, this is only in rare cases where the yeast is exposed to high temperature for an extended amount of time. If a package is swollen and has not been mishandled, it can be sold with confidence.
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