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Old 07-24-2009, 11:28 PM   #1
tarheels
 
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It started about a month ago when i purchased about 30 lbs of specialty grains through the grain card the LHBS does. Its 55 lbs of grain for $55 and he just marks it off as you get it. Well i get base grain from a local brewery so i just needed specialty grain. I know it cost them more but they should specify if they are worried about that. So after a little bit**ing i left with the grain. Today i went in and first thing he said was, " you here for some more spcialty grain. " I said know i just needed some tubing. 5 ft for $7, no big deal i need the tubing now. Then my card doesn't swip so he bit**es about having to punch in the numbers for just $7. The whole time he is just giving me attitude. This just pissed me off and i'm done. I have been buying from this store for 7 years but know i'm going strickly online. Sorry for the rant!

 
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Old 07-24-2009, 11:31 PM   #2
MBasile
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Was the guy working there the owner of the store?

Feedback is KEY for customer service issues. I'd leave a polite (I don't mean that sarcastically) message for the owner saying that you've been a customer for 7 years, but the service your getting is making you want to terminate your relationship with the store.

Oh, and I worked retail for over 4 years straight, punching numbers is not hard! Sure, I was annoyed when I had to punch a customers card number every time they came in because they were too lazy to order a free replacement, but it really isn't that difficult.
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Old 07-24-2009, 11:43 PM   #3
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Yes he is the owner. I really think he is mad because i took advantage of the grain card. But they never said you can't do it so.

 
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Old 07-24-2009, 11:46 PM   #4
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http://brewmasterswarehouse.com/

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Old 07-24-2009, 11:47 PM   #5
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seems to me that he would want to sell his specialty grain since the margin is higher on that product...and if its not, then hes doing it wrong LOL
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Old 07-24-2009, 11:50 PM   #6
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Sounds like an asshat. He's had your $55 for how long?

I would go in there every few days for 4 pounds of various specialty grains till the card is used up and make notes of each visit and post them in a special thread dedicated to him here on HBT, then point him to it on your last visit ever.

The grain card is a great idea as it's win win. Brewers get a discount and the LHBS gets the money up front. At the same time, they get a chance to sell something every time they come in to pick up their grain for a batch. Of course if they act like asshats and basically say "Oh great, another stupid customer" when someone walks in the door, then they won't be in business for long.

Good LHBS know their customers by name and welcome their business every time even if it is just hanging out for a chat about beer or buying a $6 ball lock connection or a $400 Blichmann Boilermaker. One never knows what the customer will buy when they walk in the door, but if they are treated with contempt, they don't deserve any business IMHO.

 
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Old 07-25-2009, 12:19 AM   #7
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Its not like i only go in there to get specialty grain. Its pretty often that i go in and buy $30 worth of stuff i really could do without. But no more. Its strickly online for me.

 
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Old 07-25-2009, 12:20 AM   #8
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For a $1/pound for specialty grain the guy could call me a mother****er every time I walked in the door. I'd call him one back and leave with my cheap ass grain and a smile on my face.

(I pay $2-2.40/pound for specialty grain but I get great service)

 
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Old 07-25-2009, 12:25 AM   #9
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Was that in Oak Harbor or up in Anacortes?

If you ever get down to Everett, Homebrew Heaven is a great place. You can order online from them as well and since they're close, you'll probably get it faster than ordering across the country. Plus, they're a sponsor last I knew.
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Old 07-25-2009, 12:40 AM   #10
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I would have a tough time not picking up only specialty grain at $1 a pound. I pay more than that when I buy full bags of it. At my HBS I pay over $2 for all of my specialty grains and $1.50 for base grains when I have not had the foresight to order them in bulk elsewhere.

Of course if I were the owner I would be changing that policy quickly if I felt people were taking advantage of me with it. It is not win-win if he is losing $.30 for every pound of specialty grain that you take. My HBS pays $1.30 / lb for his crystal malts.
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