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Old 06-17-2009, 07:44 PM   #1
skeeordye11's Avatar
Jan 2007
Posts: 1,080
Liked 1 Times on 1 Posts

I placed an order with BMW a month or so ago and it arrived in 3 days from when I placed the order. There was a slight issue with the order, nothing major, but I brought it to Ed's attention just so it wouldn't happen in the future with others. Well although I didn't ask for it, he graciously offered to more than make up for it and said he make every effort to ensure it didn't happen in the future. Just wanna give him some more good publicity to go along with everyone else's positive experiences. I think I have found a new home for my online homebrewing needs shopping. 3 days from order is great! Thanks Ed!
Crescent Moon Brewing

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Old 06-17-2009, 07:47 PM   #2
Feb 2006
San Antonio TX
Posts: 26

I will second this as last thursday afternoon i placed an order, and within an hour i had a tracking number and it was on my porch in texas saturday morning around 9 am.

Great Service

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Old 03-22-2011, 12:49 PM   #3
bferullo's Avatar
Feb 2009
Bel Air, MD
Posts: 546
Liked 27 Times on 24 Posts

Continuing from above,

I have been using BMW for some time. I received my last shipment and my liquid yeast broke in transit. I think this was just a punctured bag not noticeable at packing.

I asked BMW how long it would take to place an order for a new one, they said they would ship it out that day. They handled everything and I didn't have to pay a cent extra, even though I don't think it was their fault.

They are very customer oriented and I just wanted to share my great experience!!!!

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Old 03-22-2011, 03:10 PM   #4
Feb 2009
Floyd, VA
Posts: 299
Liked 2 Times on 2 Posts

When I used to live in Marietta, I'd go in there all the time for my supplies. Those guys run a pretty tight ship. I really like the fact that they don't charge extra to mill your grain like some other online vendors do. BMW is the only vendor I use.

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Old 03-22-2011, 03:59 PM   #5
TheMan's Avatar
May 2009
Posts: 3,045
Liked 340 Times on 252 Posts

Ed is well liked on these boards. Runs a great business. He is one of the few vendors online that I refuse freebies to make up for an issue. Other companies...I will require free stuff to make up for their mistakes lol

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Old 03-23-2011, 12:42 AM   #6
Brewmasters Warehouse
Brewmasters Warehouse's Avatar
Mar 2007
Atlanta, GA
Posts: 1,818
Liked 29 Times on 21 Posts

Thanks guys I really appreciate it.
Brewmasters Warehouse

Purchase a recipe with Brew Builder and save 10% off the recipe. Use discount code: BBBYO

Become a fan of BMW on Facebook.

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Old 03-23-2011, 12:45 AM   #7
Boleslaus's Avatar
Aug 2010
Atlanta, Georgia
Posts: 1,287
Liked 24 Times on 24 Posts

I'll add to the positive feedback. Since I live in Atlanta I don't have to worry about shipping. However, I frequently go into the store with a general recipe guideline and they don't hesitate to walk me through my options as far as tweaking it goes.
Watch me leap through this hoop!

On Tap: Rocketsauce IPA, Party Ride Wheat
Fermenting: Meet Your Maker Stout, Big Ring DIPA

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Old 03-23-2011, 01:45 AM   #8
Mar 2010
, NC
Posts: 70
Liked 1 Times on 1 Posts

2-3 days after I place my order, it's at my door. Great prices, prompt email responses, it's all great. I hope to be moving to Atlanta soon and being close to the store is one of the things I look forward to. In any event, I won't order from anyone else unless I absolutely have to.

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Old 03-23-2011, 02:03 AM   #9

I buy all of my stuff from them. Excellent selection, excellent quality, excellent shipping prices, and excellent service!

coming a fridge near you!
Fermenting: Lambic and Dry Orange Blossom Mead
Conditioning: Brett Drei Golden Strong
Next: Nut Brown, Wee Heavy, & Rye IPA
Drinking: Brett - Aussie Blonde, Black IPA, Belgian Stout, Munich Helles

Follow My Brewing Excursions at:

http://<br /> <font size="5"><font ...</font></font>
Draconian Libations

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Old 03-23-2011, 02:18 AM   #10
wedge421's Avatar
Jan 2008
Harrisburg, PA
Posts: 958
Liked 12 Times on 11 Posts

Yah they are by far the fast shipper on the interwebs for home brew goods. They usually turn an order around in 24 hours or less.

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