I ordered about $200 worth of equipment earlier this morning. I then realized that I had forgotten a picnic tap for my kegging set-up. I called them and asked if they could toss it in and charge me the $3.99 and I was told that they couldn't guarantee anything since they've went to a more automated system but I could use the comment portion of the order screen to ask.
Anyway, long story short, I used Paypal to order the tap and paid the $7.99 shipping and within an hour, I was rebated the $7.99!!!
Hats off to the guys and gals at AHB!