A word of warning to people looking to buy tanks from these guys - they are absolutely gouging you on shipping.
Ricand and myself were planning on ordering up two of the 15 gallon full drain conicals, and checked out Tank Depot. Tanks were $55.99 each, which was fair enough, but they wanted a RIDICULOUS $56.13 PER TANK to ship them to me in California.
Despite their claims of "Best Freight Rates Every Time", I thought this was outrageous - the tanks fit in a 2' cubed box, and weigh all of 15lbs, and I've taken boxes bigger than that down to UPS and shipped them for a hell of a lot less. So I shopped around. Found a company called SpraySmarter who carried Ace Tanks. Added two to my cart. Calculated shipping on two of them. $23.71 to ship BOTH tanks.
Called spraysmarter.com to confirm. Surely there can't be THAT much of a difference, even though, like I said, I've shipped packages at the UPS store for a lot less than what tank-depot.com wanted. Spoke to an awesome guy, Landry, who confirmed, yes indeed, that was the shipping rate.
Unfortunately, this wasnt the full drain model, which wasn't on the Spray Smarter site. I did contact Landry and he was able to get the full drain tanks from Ace, and they will be adding to them to their site in the coming few days.
But I still wanted to contact tank-depot.com's customer service department and have a word about this "Best Freight Rates Everytime". The upshot of the week-long email exchange can be summed up like this:
me: How come shipping on these tanks is this high?
them: Because it is.
me: But another company is charging 75% less for shipping?
them: Really? Prove it.
me: Okay, here you go. (Forwarded email from competitor)
them: Fair enough, shipping for two of those exact tanks would be $25 instead of $104
me: What? Then why are you charging so much on the site?
them: That's what shipping costs.
me: Um, okay... how about shipping on the full drain model?
them: $55 each. Says it on the website.
me: WHAT? But they're more or less the same as the tanks you told me you could ship for a quarter of that!
them: Nope, it’s $110 for two
me: Okay, I just called your competitor, and they can get me the full drain version and ship me both of them for $36.43
them: No they can't.
me: But here’s proof! (forwarded email from competitor)
them: Oh. Okay, shipping would be $35.
To top it off, I got an email from them saying that:
It has come to our attention that our Customer Service email address contact list has been recently compromised.
Spammers have been sending emails that appear to be from us, but are not.
If you do receive one of these messages, Please do not click on any links. The email subject mentions a new Tank Depot Site or Project, and a website link that is not to our website.
We apologize for any inconvenience this may have caused.
So there you go. Unless you demand (and prove) that you can get a better price on shipping elsewhere, these guys are asses (at least the customer service person I dealt with was) and will cheerfully mark the shipping charges WAAAAY up.