Wow...
Not sure why I feel the need to throw my input in here, but here it goes...
Every order I place without a signature required is one I know where I know I'm taking a risk. If I were that worried, I would have items shipped to my work or held at a local depot for pickup (and I often do one of these). Bad business practices? Uhm, no. Less-than-superior business practices? Sure, why not. Hey, how many of you have local (and no, local does not have to equal small) businesses that have oddball policies? You either deal with it or you go elsewhere. It seems like people think because a store is online that they should hold to every overglorified "standard" that other online stores do.
Hey, I'm especially happy when I get exceptional customer service. If it's just so-so, I can either find a comparable product elsewhere or just deal with it. I will still be ordering from Auber, they obviously provide good products for what we need and even adapted to the market (look at the mesh shrouded temp probes), all for a pretty damn decent price. I read through this entire thread and not once did I question whether or not I should place my next order from them (oh and I typically get pretty well worked about about bad customer service). They stated what their loss would be, and agreed to split it. Maybe a mediocre response, but surely not a reason to grab the torches and pitch forks.
As to P-J's response, so what if he is fired up? He is passionate about the products and has spent hours upon hours designing schematics for folks here, so yes, I believe he gets a little extra leeway in his responses. It's not like he attacked others. Yeesh.
Oh, and one of the ways I deal with accepting non-signature shipments at my house is I have security cameras. Does this prevent something from being stolen? No, not necessarily, but it is proof in case it is, and still somewhat of a deterrent. Most of the deliveries I get are at least kind of tucked away, but this last one ($400 worth of aquarium equipment) was set in our flower bed, completely away from the door and the most visible place. In the dirt. On a rainy day. I watched him from work just wishing I had remote audio setup so I could yell "DUDE WTF are you doing??".
Anyway, looks like Auber made good, better than they NEEDED to, and all is well. Torches extinguished, pitch forks back in the shed, and P-J can ignore the thread knowing not everyone was against Auber
Now, more beer please!
Not sure why I feel the need to throw my input in here, but here it goes...
Every order I place without a signature required is one I know where I know I'm taking a risk. If I were that worried, I would have items shipped to my work or held at a local depot for pickup (and I often do one of these). Bad business practices? Uhm, no. Less-than-superior business practices? Sure, why not. Hey, how many of you have local (and no, local does not have to equal small) businesses that have oddball policies? You either deal with it or you go elsewhere. It seems like people think because a store is online that they should hold to every overglorified "standard" that other online stores do.
Hey, I'm especially happy when I get exceptional customer service. If it's just so-so, I can either find a comparable product elsewhere or just deal with it. I will still be ordering from Auber, they obviously provide good products for what we need and even adapted to the market (look at the mesh shrouded temp probes), all for a pretty damn decent price. I read through this entire thread and not once did I question whether or not I should place my next order from them (oh and I typically get pretty well worked about about bad customer service). They stated what their loss would be, and agreed to split it. Maybe a mediocre response, but surely not a reason to grab the torches and pitch forks.
As to P-J's response, so what if he is fired up? He is passionate about the products and has spent hours upon hours designing schematics for folks here, so yes, I believe he gets a little extra leeway in his responses. It's not like he attacked others. Yeesh.
Oh, and one of the ways I deal with accepting non-signature shipments at my house is I have security cameras. Does this prevent something from being stolen? No, not necessarily, but it is proof in case it is, and still somewhat of a deterrent. Most of the deliveries I get are at least kind of tucked away, but this last one ($400 worth of aquarium equipment) was set in our flower bed, completely away from the door and the most visible place. In the dirt. On a rainy day. I watched him from work just wishing I had remote audio setup so I could yell "DUDE WTF are you doing??".
Anyway, looks like Auber made good, better than they NEEDED to, and all is well. Torches extinguished, pitch forks back in the shed, and P-J can ignore the thread knowing not everyone was against Auber
Now, more beer please!
