So, I finally welded up my three tier, gravity sculpture, had it powder coated (along with furniture bases I was doing for a job), got my keggles all welded up and bought a bunch of supplies from Brewer's Hardware. In that order were two Sanke Keg Fermenter conversion kits.
When I first ordered them, I just ordered the non-thermowell, but then I thought that if I was going to spend the big bucks, I might as well go big and spend the extra $15. That was almost two weeks ago. They actually had the non-thermowell ones in stock (had to be polished), and I would have been brewing the batch I had planned and christening all my new gear last weekend.
But, they said the other ones would ship out on the next Monday (this past Monday), so I bought some more gear, made a starter of 1318 so I could yeast bank it, and crushed my grain in preparation for brew day. Since they send Priority Mail, I figured today would be the latest they would get here (2-3 days), but I didn't receive them, so I called.
Low and behold they haven't even been shipped. Nobody called on Monday telling me they were still having issues with them or nothing. Now, another brew day will have to wait as I have two Sanke fermenters and I don't want to ghetto rig them. I mentioned something about overnight shipping (since THEY were late on it...I wasn't late on my payment), but they didn't offer to cover that either.
This is my first time buying from Brewer's Hardware, and even though Derrin was helpful and answered my questions, I would like to get some feedback to find out if this is typical service, etc.?
When I first ordered them, I just ordered the non-thermowell, but then I thought that if I was going to spend the big bucks, I might as well go big and spend the extra $15. That was almost two weeks ago. They actually had the non-thermowell ones in stock (had to be polished), and I would have been brewing the batch I had planned and christening all my new gear last weekend.
But, they said the other ones would ship out on the next Monday (this past Monday), so I bought some more gear, made a starter of 1318 so I could yeast bank it, and crushed my grain in preparation for brew day. Since they send Priority Mail, I figured today would be the latest they would get here (2-3 days), but I didn't receive them, so I called.
Low and behold they haven't even been shipped. Nobody called on Monday telling me they were still having issues with them or nothing. Now, another brew day will have to wait as I have two Sanke fermenters and I don't want to ghetto rig them. I mentioned something about overnight shipping (since THEY were late on it...I wasn't late on my payment), but they didn't offer to cover that either.
This is my first time buying from Brewer's Hardware, and even though Derrin was helpful and answered my questions, I would like to get some feedback to find out if this is typical service, etc.?