That's great you had such a good experience.
When I went to my LHBS the first time, the owner sent me home with a book (that it turned out I already read) even though I was all set to buy my equiptment. He suggested that I read it and then stop back when I know exactly what I what. That kinda made me stratch my head, what salesman would send a potential customer away with just some literature and make them educate themselves and then pray they come back and purchase? With just a few simple questions he would have known I was ready to purchase and I knew what I wanted. (i didn't press the issue because I was moving in a few weeks, so i just stopped back in after I moved).
When I did finally buy my equipment, he had to order it for me and needless to say I was very anxious for it to arrive. I sat around for two days waiting for him to call and tell me it was in (he said i will come either thurs or friday). Finally, after not hearing from him I called him up shortly before they closed on friday to see if my stuff came, and he said it did. So I was able to pick it up Friday right before they closed. I was dissapointed he never called me up to let me know it was there, I would have loved to get it earlier... had I not called, who knows when I would have been notified.
When I picked up my equipment, he never took the time to go through all the pieces with me and show me how to use them, or what they are called or what they are for. That would have been helpful. When I got it all home, I stood there staring at all of the equipment with a blank look on my face before running to my books/magazines/computer to look up the equipment on my own to figure out what the hell it all was.
So clearly this guy is not a good saleman, and his customer service skills are lacking.
However, he is very nice and I can tell he means well. I've stopped in a few times with questions since (I didn't want to give up on him, so I kept giving him more chances because I want to support my LHBS) and he is always happy to help me with my questions and explain everything to me when I ask. So I can forgive him for his lack of customer service/salesman skills, he does mean well and wants to be helpful.