the_merlin
Active Member
- Joined
- Dec 11, 2008
- Messages
- 34
- Reaction score
- 2
Sorry, need to rant here a little, and maybe save others a headache or two. The service I've gotten from Beverage Factory is unacceptable in my opinion. I recently ordered 5 of the same shanks. However, when the ordered arrived, I found 5 shanks of different lengths, barbs that were either removable or non-removable, and the faucet coupling nuts were of different styles/texture. When I spoke with customer service, the response I got was "you should have asked that they all match". Really? The shanks all had the same part number! They were not open to resolving the issue other than saying to ship them all back for a refund.