A quick call or email to customer services will usually resolve any question you may have like that. You can also either let them mill it or you can do it youself too. Fresh uncracked grain stores longer than milled. Milled is pretty convenient if your planning to boil right away though. Why are you leaving you local shop? If it is a personell or price issue it might behoove you to discuss it with the owner or manager, if it's a quality or freshness issue that too can usually be resolved at the local level. The reason I always say resolve issues is because if you dont support you local they wont be there on a Saturday when you need that bung stopper or replacement hydrometer for the one you just dropped while doing a boil. Another thing to consider is that the locals grain price may be a bit higher than the net, but youre not paying freight either. Add up the freight price on a couple of 50 Lb sacks and misc small bags of specialty and I will bet the local can get pretty close to or beat the web price if your a valued customer. I never walk into my local without dropping cash. May be something major or minor, but everytime they see me they know they are going to make a sale. They always treat me well and are helpfull even if it's only 5 bucks today. Just my .02, but I have seen too many great businesses go away due to the net.
Bob