BWW is a mostly franchised chain; therefore your local one will vary a lot. (For some reason, only McDonalds has figured out the consistency thing.) Some franchise owners take their customers seriously and are into making happy guests who come back often.
Others are trading on the brand name in pursuit of the all-mighty-dollar. They cheap out on every thing, starting with the inital investment, and then scrimp on everything and look at every transaction as a win/loss at the moment. They end up not being successful long term and when the next Bennigans / Fridays / Applebees / BWW opens up, they lose all their customers.
If you think your local BWW does a great job, reward it with your dollars. If you think it's horrible, find another hangout. If it was bad enough then I would at least give the corporate office a call and explain your dissappointment. Personally, I don't go to places like that anymore, too many young, drunk idiots... God forbid if you are there at closing time...