sudsmcgee
Well-Known Member
I ordered Citra, Centennial and Simcoe pellets on October 26th. Still listed as pre-ordered.
theveganbrewer said:When I win the 550 million megamillion tonight I'll buy Label Peelers, their distributor, and the Idaho hop farm and ship all your hops tomorrow afternoon.
So, when will we see VeganPeelers? And VeganUnion hops? Did you win?
Has anyone canceled their order because of the delay?
My big thing on this is the lack of communication. If you are going to completely blow deadlines and additional new deadlines, then at least communicate. People want to know what is going on that's causing the delay and what they are doing to resolve it. Mass emails are not hard to send out.
dbrewski said:I just logged into my account to look at the order status, and there was a long update message entered 11/22. Nothing new, same stuff we are already aware of, basically the same text I received in an email update a week or so ago. So while it is a generic "got less hops than we hoped for" message at least they have communicated through a couple channels.
sudsmcgee said:Chill put people. Did anyone any other vendors take pre-orders this year? Might they be just a LITTLE busy as a result of their choice to do so? They're only human, and we're only making beer not curing illness.
Chill out people. Did any other vendors take pre-orders this year? Might they be just a LITTLE busy as a result of their choice to do so? They're only human, and we're only making beer, not curing illness.
whitehause said:I would understand if they were processing the hops themselves,(bagging, pelletizing) but as far as I know, they are just a distributor.
When I receive the exact same product from a number of other distributors in days, I will be upset with the distributor that has had my money for many weeks without any product to show for it.
It's business...simple as that. If you can't satisfy your orders that you've had people pre-pay for in a timely manner, that's bad business.
sudsmcgee said:I believe this is the first time they offered a pre-pay option, and I think it overwhelmed them. They probably won't do it again, or at least they will create more reasonable cutoffs.
The bottom line is that they were the only company to allow pre-orders that I am aware of. We are lucky they even did this.
graduate said:I don't see the guarantee.
Before I even purchased, I called and asked if buying the preorder was a guarantee of getting the hops and was assured that it was. If I didn't end up getting hops I preordered I would be requesting some serious butt kissing on their part if they expected to to retain me as a repeat customer.
whitehause said:There are already people that aren't getting their full orders. They have gone so far as too call people and ask them to take less hops than they ordered or switch to something else.
If you set a date, you need to stick to it. Yes **** happens, but being in business myself, you can't take peoples money and then give excuses for weeks on end and not expect people to be upset. It may very well be the suppliers that dropped the ball, but the suppliers didn't take the pre-orders and have people pay up front, so the blame lies with LP.
Did they make a mistake with the pre orders?....it would appear so. Will they do this again? I don't think they will. I think they now realize why all the other vendors release their hops as they get them. I'm just glad I didn't put all my eggs in one basket with them, but I'm sure a lot of other people did.
theneighbrohood said:I got my 2012 hops 2 weeks ago from yakimavalleyhops.com - Fast deliver and great pricing. However, they did not have Amarillo or some other varieties.
Also, None of the bags had hop union listed on them *Shruggs* - I dunno
Moderator Edit: theneighbrohood is the owner of or runs Yakima Valley Hops. I'm leaving this post up so that members here can interpret this posting and respond as they think appropriate.
Pappers_
KeyWestBrewing said:That's kinda like advertising, being helpful, informative, and spamming the forum all at the same time. Feel like they coulda just said hey we got em if your lookin for em instead of posing as a fake satisfied customer.
highgravitybacon said:It's not really helpful if it's an outright lie.
I have emailed 3 freakin times and have yet to get a response. The fact that they weren't able to fulfill their orders is one thing, the lack of communication is another...but more than anything I didn't buy my Citra hops from farmhousebrewsupply because I "bought" these literally the day before. One thing for sure...I'm done with this freakin company.
...I know that other people are getting their orders. Any suggestions?
We received an update last Friday and we were informed that the pre-order hops were coming in December 10th (1 week from today). It appears that the crop was a bit behind what HopUnion estimated as their original crop harvest date. Because we are located 2 miles down the road from the national supplier of all homebrew shops, LD Carlson and pick up inventory orders 5 days a week, as soon as they arrive from HopUnion, we will be able to pick them up and ship them out immediately. My best estimate would be that the majority will be shipped out next week.
I apologize for the delay in getting them out to you. HopUnion only packaged and shipped one months worth of these hops to LD Carlson and did not foresee that they needed to package up the entire crop to meet all of the homebrew shops in the USs demands for them. It was really out of our hands but as soon as they come in from HopUnion to LD Carlson, we will work around the clock to get them out to you.
OK my bad, just got an email response from them. I had run out of ways to contact them and just used their "contact us" page about 5-6 days ago. They addressed my issue (cancelling part of my order), were nice about it, and added this:
I didn't go to the site and check the credibility of whether or not they had the hops after reading the post. If they do, it helps people get what they can't find. The rest..... well you got the picture.
OK my bad, just got an email response from them. I had run out of ways to contact them and just used their "contact us" page about 5-6 days ago. They addressed my issue (cancelling part of my order), were nice about it, and added this:
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