As some of you may know, I recently ordered 16 lbs of this stuff from them, and the first shipment arrived with both buckets in the midst of a vigorous spontaneous fermentation, such that one bucket had leaked rice syrup into the box (and then leaked onto my floor the next day after re-sealing). Very strange, but when I contacted HG they said it's been a recurrent problem. They promptly sent me replacements for free, which arrived yesterday. This time they had taped down the lids of the buckets, but somehow one of them managed to leak anyway, spilling about a cup of syrup inside the box. Neither shows signs of fermentation this time (yet, anyway), but it's clear these guys are having packaging issues. I've e-mailed them and told them I have no plans of ordering this stuff again unless they come up with a better packaging solution, and I'd recommend that no one else make any further orders either until they get this issue sorted. If you're interested in getting rice syrup from them, you might e-mail them and tell them you've heard they have packaging issues and ask if they've found a solution yet. Perhaps if they get a few e-mails like this it might be greater incentive for them.