In general I think homebrewers in general are a rather happy/positive bunch. Negativity is a buzz kill! We're all in this hobby together, let's keep it positive
My take-away from this thread is that Northern Brewer makes a lot of mistakes but that they do a great job of fixing them and are really polite to their customers.
I think it's great that they have such loyal customers that are so willing to defend them but I don't think I would order from them after this. Who wants to order there supplies, wait to receive them only to find they are somehow messed up and them wait on the fix? Not me. I think I'll just go to my LHBStore. They are really cool and if they make a mistake it can be fixed the se day. Also, I like to buy local.
Man I can't believe people are getting so hostile that you posted when you received practically uncrushed grain. You were honest about it and didn't bash them at all.
Extreme fanboyism.
Glad to hear NB is sending you new grain - hopefully they don't make this same mistake again in the future. Maybe they just had a rookie not know about huskless milling. Honest mistake, no big deal.
Well he actually posted that NB is making it right and sending him new grain, which would have been good press and a happy ending for all. But that post is lost and hidden in a 30 post long nerdrage outburst. It very much is fanboyism.
that's not fair to the vendor and it's why I wish people would refrain from posting until they give a chance for the situation to be solved.
IMO, anything directly naming the vendor in question should be withheld until contact is made. It doesn't matter to me whether or not it is a supporting vendor for a forum, a random seller on the internet, a local business, big box store, failing to speak with the vendor before chiding them online (which will float around for eternity) is poor form.
Then I guess my other question for clarification: Is it OK for him to post those pictures after contacting NB, if he also says "and they've agreed to ship me new grain, but this is what I got the first time around"? Or is that also poor form?
Someone please give a clear reason why a post like this shouldn't go up. I haven't seen the argument. The fact that some of you wouldn't have posted it isn't a reason the OP SHOULDN'T have. I can see objecting to the post if it was dishonest or malicious. It wasn't. So why should the OP not have posted it?
That is absolutely within what I would consider to be proper conduct. The tone of a statement like that is far different than using crushed in quotations and then complaining about hypothetical poor efficiency.
I suppose I must fall in the minority that feels it isn't fair to a business to complain about them in a public forum without at least speaking to them first...
I suppose I must fall in the minority that feels it isn't fair to a business to complain about them in a public forum without at least speaking to them first...
I never understood the thought process behind posting snarky comments bashing a vendor/company before trying to work out the problem on their own.. I mean, yeah it sucks that he got bad efficiency from a bad crush, but was it necessary to shame the vendor into fixing the problem?
For the record, I would have called them rather than post the pictures.
Though this no longer seems to be the topic of this thread, my last three all grains from NB all had 55-60 % efficiency.
Just thought id throw that out there
This is not an attack
I love shopping at NB, it'd the best lhbs near me. But I just set up my corona so that shouldn't be an issue anymore, or at least the fault will be on my mill
two_one_seven said:This is an actual issue. But I would also ask if you have trouble shot the issue as brewhouse efficiency can be impacted by many factors including grain crush.....
How did the grains look?
IffyG said:It isn't fanboyism, it's the fact that people feel it is appropriate to rush commentary online without giving the merchant a chance to make things right.
View attachment 51738
So I bought a crushed AG from NB and this is how it arrived. Bag was ripped. Pretty disappointing but I lived with it.
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