I too ordered from them, since they were the only place that (still) had Saaz.
I don't blame Thyme Garden, but the poor rhizomes spent 5 days in transit (holiday/UPS?) and when they arrived, and with the weather the way it was at the time, they looked like they had been steam-cooked. The rhizomes themselves were surprisingly thin - not much thicker than a pencil (I figure that's variety dependent) - but they both had really nice shoots already growing. The only problem was that one of the tips had started to rot by the time I got it. I eventually had to cut both shoots on that rhizome before planting and I was pretty sure it was toast. How happy I was to see that rhizome eventually sprout as well! And to think I had considered digging it up to check on it after the obvious demise of one of my Crystals. Withstanding that kind of abuse and still growing has got to be some sort of testament to the quality of their rhizomes. The two Saaz plants went on to grow quite well, and produced maybe a couple ounces between the two; I figure that's not bad for a first year Saaz. Can't wait to see how they do this year!
Anyhoo, to make a long story a tad longer, I would not hesitate to order from Thyme Garden again.
Chris