My EPIC day at Odell Brewing Co.
Background story : My buddy Chad (chads99svt) and I purchased some bottles of Hiveranno. Opened them and they were 100% flat. While they tasted good, they were about as flat as wine. Being disappointed, I emailed the brewery to express that. I received an email back from Joe, the head brewer at Odell. After some emails back and forth, he invited me out for a personal tour.
Tour consisted of many many free beers. A tour of literally the entire complex including their offices where I got to meet Doug Odell himself. More beers. Free t-shirts and some replacement bottles of Hiveranno along with a free bottle of Woodcut #5 (basically $60 worth of beer right there alone).
Pic from their office of the recent expansion:
Joe grabbing us some pints in their Tap Room
Took us up on their brewing platform. Looking in their kettle.
Touchscreen controlled operation
Bottom of their new cellar room. 100bbl conical with only the bottom half of the cone poking out.
Centrifuge setup. They ditched their filtering setup.
Bottling and shipping room. Massive ceiling fans
Oud Bruin barrel aging. Should be ready in a few years to release. And ofcourse some 5 Barrel Pale next to it
More of the bottling line
Some leaf hops although they mainly use pellets. This room smelled rediculously dank and delicous
Bud at Odell? Yup
Highlight of my trip right here. Their barrel room
Joe pulling a nail for us to test out some experimental beers and also some stuff that wont be out for a few years still.
Feeling like a kid on xmas morning :o
Storage and grain space. Right before a shipment its pretty empty, but they are bringing some grains in from overseas and he said this room would be completely full
Their original 5 Barrel System in which 5 Barrel Pale ale was created.
Top of the cellar room that I posted up earlier. 100bbl conicals. Pretty crazy to get an idea on how tall these things really are.
View out of the cellar room
And the free goodies
Conclusion - Even if they did pre-maturely release a batch, they went extremely above and beyond and made up for it. Definitely a brewery I will very much support as they really care about their customers. :word: :word:
Ahhhhh a Big Ass Fan (No really that's the company name haha) I've done some work on those things, they push some serious air.
Very cool that they went to this extent to fix their mistake. Looking at that place is really making me anxious for how the brewery I work for is expanding in the coming year. The room will be spectacular to have compared to our current setup. Our 150bbl fermenter is completely opposite haha, it sticks out of the roof.
It's awesome when a business goes above and beyond to take care of you, even when you're not expecting it.
Thats a pretty fantastic day right there. Pretty Jealous.:rockin:
I'm going to start writing emails and letters whenever i get bad beers. It seems that some companies will actually try to make up for their mistakes. I just recently wrote a letter to a restraunt after some poor service, and they sent me a 50$ gift card for my issues.
Awesome!! That was a hell of a day! I contacted Ommegang about a bad bottle of their BPA. They sent me a free BPA glass. I thought that was good customer service.
Awesome! That's above and beyond good business practice.
I was so disappointed that they were closed the day I went there. Hopefully I get to stop in next time I visit Colorado.
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