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Home Brew Forums > Home Brewing Beer > Brewing Software > Promash purchasing problems
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Old 05-20-2007, 04:22 AM   #1
joebou4860
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Default Promash purchasing problems

Last saturday I purchased Promash online. I have yet to hear from them on how to download the regular version. I have tried several e-mails to both the sales and tech support depts. Their phone goes right to voice mail that a very nice computer voice tells me is full. Has anyone had dealings with them that were good/bad? I am going to give them a few more days before I call my CC company with a fraud report.

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Old 05-21-2007, 04:32 PM   #2
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I had no problems. I bought it ~two years ago. I got an email within a few hours of purchase that enabled me to download the program.

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Old 05-21-2007, 08:23 PM   #3
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I too received an email within hours of purchasing Promash with the code needed to download the product.

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Old 05-21-2007, 09:15 PM   #4
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Same here. I got an e-mail the next day.

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Old 05-21-2007, 09:24 PM   #5
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It took me a while to hear from them, actually - and I think I also bought it on a Friday night or Saturday. If you don't hear from them by Thursday, send them one more email telling them that you're going to call your CC company- then do it on Friday or Saturday.

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Old 05-24-2007, 09:04 AM   #6
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I bought Promash about 3 weeks ago, recieved the download details the next day, only drama i've found with promash is when i'm in a brew session and open the mash schedule, the dough in mash liters does up buy 0.01L every time i open the mash schedule, go figure, no responce from promash as yet!!!

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Old 05-24-2007, 04:59 PM   #7
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I had no problems with them. The only thing I can think of is that you gave them the wrong email address.

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Old 05-24-2007, 05:29 PM   #8
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I, too, ordered Promash on May 22, 2007. No response or reply to my messages. The phone number goes to a voice mail account of a "Becky".

My credit card has not been charged as of yet. I'm thinking they're now defunct.

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Old 05-24-2007, 06:26 PM   #9
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Just rreceived the download instructions today. Looks like they meant they'd deliver within 48 hours, not 24.

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Old 05-31-2007, 02:33 AM   #10
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i got word from them today. apparently they have been having e-mail problems and are ready to make it right!

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