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-   -   Promash purchasing problems (http://www.homebrewtalk.com/f84/promash-purchasing-problems-30041/)

joebou4860 05-20-2007 03:22 AM

Promash purchasing problems
Last saturday I purchased Promash online. I have yet to hear from them on how to download the regular version. I have tried several e-mails to both the sales and tech support depts. Their phone goes right to voice mail that a very nice computer voice tells me is full. Has anyone had dealings with them that were good/bad? I am going to give them a few more days before I call my CC company with a fraud report.

Rhoobarb 05-21-2007 03:32 PM

I had no problems. I bought it ~two years ago. I got an email within a few hours of purchase that enabled me to download the program.

Brewtopia 05-21-2007 07:23 PM

I too received an email within hours of purchasing Promash with the code needed to download the product.

Evan! 05-21-2007 08:15 PM

Same here. I got an e-mail the next day.

Cap'n Jewbeard 05-21-2007 08:24 PM

It took me a while to hear from them, actually - and I think I also bought it on a Friday night or Saturday. If you don't hear from them by Thursday, send them one more email telling them that you're going to call your CC company- then do it on Friday or Saturday.

S_Mashin 05-24-2007 08:04 AM

I bought Promash about 3 weeks ago, recieved the download details the next day, only drama i've found with promash is when i'm in a brew session and open the mash schedule, the dough in mash liters does up buy 0.01L every time i open the mash schedule, go figure, no responce from promash as yet!!!

Brewsmith 05-24-2007 03:59 PM

I had no problems with them. The only thing I can think of is that you gave them the wrong email address.

drayman86 05-24-2007 04:29 PM

I, too, ordered Promash on May 22, 2007. No response or reply to my messages. The phone number goes to a voice mail account of a "Becky".

My credit card has not been charged as of yet. I'm thinking they're now defunct.

drayman86 05-24-2007 05:26 PM

Just rreceived the download instructions today. Looks like they meant they'd deliver within 48 hours, not 24. :D

joebou4860 05-31-2007 01:33 AM

i got word from them today. apparently they have been having e-mail problems and are ready to make it right!

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