Originally Posted by lupulos
...customer service so far has been fruitless-
That seems odd to me. I've been using BeerAlchemy for about years. When I got a new computer I just emailed Kent Software and asked for a registration number, all I had to do was provide the email address that I used when I purchased and they got me a new registration number.
I haven't looked at ibrewmaster at all, but I can say for sure that after downloading the beersmith trial I was quite disappointed. The interface was confusing and overall poorly organized compared to BeerAlchemy.
I absolutely love BeerAlchemy. I highly recommend it.