New Giveaway - Wort Monster Conical Fermeneter!

Home Brew Forums > Home Brewing Beer > DIY Projects > What customer service!!!!!




Reply
 
LinkBack Thread Tools Display Modes
Old 03-16-2010, 06:16 PM   #1
ILOVEBEER
Feedback Score: 0 reviews
Recipes 
 
Join Date: Sep 2009
Location: CA
Posts: 728
Liked 5 Times on 5 Posts
Likes Given: 1

Default What customer service!!!!!

Hello,

I purchased a freezer conversion from the Chicompany and was not happy with its performance, namely the sloppy control knob. I wrote and email to the company inquiring about a possible return/exchange. Matt wrote me back within the 24 hours stated on the site AND sent out a replacement unit free of charge with a return label so I could send my old one back.

Holy Sh*t.....What customer service! I didn't even request it and he did it.


It is hard to find companies that really give a hoot about the customer anymore. Just wanted to share it with you guys.

Joe



__________________
ILOVEBEER is offline
 
Reply With Quote Quick reply to this message
Old 03-17-2010, 02:22 PM   #2
BillyBroas
Feedback Score: 0 reviews
Recipes 
 
Join Date: Oct 2009
Location: Denver, CO
Posts: 500
Liked 13 Times on 9 Posts
Likes Given: 2

Default

You're right it is rare to find these days, which is stupid because in the end it is good for the company. Look at the word of mouth marketing they are getting from you for their efforts. Glad things worked out for you and thanks for passing on the info.

__________________
The Homebrew Academy - Free online video course for homebrewers.

BillyBrew.com - Craft beer and homebrewing blog

Follow me on Twitter right here
BillyBroas is offline
 
Reply With Quote Quick reply to this message
Reply


Quick Reply
Message:
Options
Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
More Beer Customer Service Reverend JC General Beer Discussion 39 04-22-2011 07:05 AM
Munton's Customer Service frostyone General Beer Discussion 2 09-17-2009 06:52 PM