Originally Posted by kincade
I'll give you that demand exceeds supply. But the last time they were in stock they were in for a few weeks, not 5 seconds.
And I DID have a small problem with a chugger while they were out of stock. Mike promptly sent me a replacement within days. My experience is that their customer service is fantastic, and that they keep pump parts/heads/etc in stock for warranty issues even when the pumps are not available to buy.
5 seconds was figurative speak; but my experience in the 3 times I was notified via email they were in stock, they were sold out from various vendors hands within 24hrs (farmhouse Rebelbrewer to name a few). These notifications probably spanned over a period of 4-6 months or so. I can't contest that you found a vendor who held them for a few weeks. Point is they weren't widely available from most sellers for around a 4-6 month period.
I didn't say it was a bad product, or the customer service was bad. I did say I was unhappy with the lack of supply and voiced a concern about "what if I had a problem". It is good to hear that you had a good experience with stock of parts for warranty issues. That does alleviate some of my concerns I have about being able to repair or replace a pump under warranty.