Electric Brewing Supply 30A BCS Giveaway!


Home Brew Forums > Home Brewing Beer > DIY Projects > Has anyone had problems with Bayou Classic Depot?
Reply
 
LinkBack Thread Tools
Old 10-03-2012, 04:14 PM   #1
Copbrew133
Senior Member
HBT_SUPPORTER.png
Feedback Score: 1 reviews
 
Copbrew133's Avatar
Recipes 
 
Join Date: Jan 2012
Location: Tampa Bay area, FL
Posts: 495
Liked 31 Times on 26 Posts
Likes Given: 33

Default Has anyone had problems with Bayou Classic Depot?

I ask because I ordered three 10 jet burners from them on the 28th and got an email invoice then with my order number, but haven't gotten anything else from them. I also called them 3 times and had to leave a message. Calls never returned. Several emails as well and haven't received a reply. If there on back order fine, but let me know something. I'm waiting on these to mock up the gas manifold on my stand. I think it's important to note my card has not yet been charged meaning they have not shipped. I was just wondering if anyone else who has dealt with them has had the same issues.

__________________

Thirsty Mutt Brewing Co.

http://www.homebrewtalk.com/f51/my-b...-along-366645/

http://www.homebrewtalk.com/f51/bodi...-cheap-299101/

The real reason that we can't have the Ten Commandments posted in a courthouse is this: You cannot post "Thou Shalt Not Steal," "Thou Shalt
Not Commit Adultery," and "Thou Shall Not Lie" in a building full of lawyers, judges and politicians...It creates a hostile work environment.

Copbrew133 is offline
 
Reply With Quote Quick reply to this message
Old 10-03-2012, 04:30 PM   #2
free2scour
Feedback Score: 0 reviews
Recipes 
 
Join Date: Oct 2011
Location: Lake Ronkonkoma, New York
Posts: 105
Liked 12 Times on 11 Posts
Likes Given: 33

Default

I ordered a few valves and fittings, etc from them in July and rec'd my order in a matter of days. Hope things work out for you........

__________________
free2scour is offline
 
Reply With Quote Quick reply to this message
Old 10-03-2012, 04:56 PM   #3
Copbrew133
Senior Member
HBT_SUPPORTER.png
Feedback Score: 1 reviews
 
Copbrew133's Avatar
Recipes 
 
Join Date: Jan 2012
Location: Tampa Bay area, FL
Posts: 495
Liked 31 Times on 26 Posts
Likes Given: 33

Default

Thanks, it's just weird not to be able to get ahold of somebody.

__________________

Thirsty Mutt Brewing Co.

http://www.homebrewtalk.com/f51/my-b...-along-366645/

http://www.homebrewtalk.com/f51/bodi...-cheap-299101/

The real reason that we can't have the Ten Commandments posted in a courthouse is this: You cannot post "Thou Shalt Not Steal," "Thou Shalt
Not Commit Adultery," and "Thou Shall Not Lie" in a building full of lawyers, judges and politicians...It creates a hostile work environment.

Copbrew133 is offline
 
Reply With Quote Quick reply to this message
Old 10-03-2012, 05:09 PM   #4
fall-line
HBT_LIFETIMESUPPORTER.png
Feedback Score: 0 reviews
 
fall-line's Avatar
Recipes 
 
Join Date: Mar 2011
Location: Seattle, WA
Posts: 433
Liked 49 Times on 35 Posts
Likes Given: 14

Default

They were a little slow in communication with me when I ordered my NG jet burners back in the spring, but not bad. The burners were on backorder, but they did let me know about the delay and offered to let me cancel if I wanted. Overall my experience was probably a 7/10 with them. Sorry to hear you are having troubles.

__________________

"Brewing beer is a fun and rewarding hobby. When you do good, you get beer. When you do bad, you get beer. It's a lot like rec league softball"
(source)


Building a home brewery (and garage) from the ground up
fall-line is offline
 
Reply With Quote Quick reply to this message
Old 10-03-2012, 08:04 PM   #5
modenacart
Feedback Score: 0 reviews
Recipes 
 
Join Date: Nov 2007
Location: New Bern, NC
Posts: 631
Liked 7 Times on 7 Posts
Likes Given: 3

Default

When I ordered they sent the wrong fittings.

__________________
modenacart is offline
 
Reply With Quote Quick reply to this message
Old 10-04-2012, 05:05 AM   #6
Copbrew133
Senior Member
HBT_SUPPORTER.png
Feedback Score: 1 reviews
 
Copbrew133's Avatar
Recipes 
 
Join Date: Jan 2012
Location: Tampa Bay area, FL
Posts: 495
Liked 31 Times on 26 Posts
Likes Given: 33

Default

Well I sent another email. This is supposed to be direct to the boss so we'll see what happens.

__________________

Thirsty Mutt Brewing Co.

http://www.homebrewtalk.com/f51/my-b...-along-366645/

http://www.homebrewtalk.com/f51/bodi...-cheap-299101/

The real reason that we can't have the Ten Commandments posted in a courthouse is this: You cannot post "Thou Shalt Not Steal," "Thou Shalt
Not Commit Adultery," and "Thou Shall Not Lie" in a building full of lawyers, judges and politicians...It creates a hostile work environment.

Copbrew133 is offline
 
Reply With Quote Quick reply to this message
Old 10-05-2012, 04:12 PM   #7
Copbrew133
Senior Member
HBT_SUPPORTER.png
Feedback Score: 1 reviews
 
Copbrew133's Avatar
Recipes 
 
Join Date: Jan 2012
Location: Tampa Bay area, FL
Posts: 495
Liked 31 Times on 26 Posts
Likes Given: 33

Default

Still nothing. If no response by tomorrow I guess Ill cancel the order and go elsewhere. You'd think with "small business" struggling the way they are they could at least answer a phone.

__________________

Thirsty Mutt Brewing Co.

http://www.homebrewtalk.com/f51/my-b...-along-366645/

http://www.homebrewtalk.com/f51/bodi...-cheap-299101/

The real reason that we can't have the Ten Commandments posted in a courthouse is this: You cannot post "Thou Shalt Not Steal," "Thou Shalt
Not Commit Adultery," and "Thou Shall Not Lie" in a building full of lawyers, judges and politicians...It creates a hostile work environment.

Copbrew133 is offline
 
Reply With Quote Quick reply to this message
Old 10-05-2012, 05:12 PM   #8
nickmv
HBT_SUPPORTER.png
Feedback Score: 0 reviews
Recipes 
 
Join Date: Mar 2010
Location: Memphis
Posts: 777
Liked 60 Times on 48 Posts
Likes Given: 4

Default

Quote:
Originally Posted by Copbrew133 View Post
Still nothing. If no response by tomorrow I guess Ill cancel the order and go elsewhere. You'd think with "small business" struggling the way they are they could at least answer a phone.
Yeah that sounds pretty unacceptable for a business. But hey, if they don't want your money, someone else gladly will.
__________________

Primary #1 (SS Brew Bucket):
Primary #2 (SS 7G Chronical):
Primary #3 (Better Bottle): Rye Saison
Secondary #1: Pinot Grigio Kit
Secondary #2: Pinot Grigio Kit
Secondary #3: Gewurztraminer Kit
On-Deck:
Kegged & Waiting: Citra Black IPA
ON TAP: n/a
2014 Beers So Far:
Belgian Wit | Burton IPA | Belgian Wit | Black IPA | Rye Saison | Hefeweizen

nickmv is offline
 
Reply With Quote Quick reply to this message
Old 10-05-2012, 05:42 PM   #9
jsmoon888
Feedback Score: 0 reviews
Recipes 
 
Join Date: Jun 2012
Location: hanford, ca
Posts: 27
Liked 8 Times on 5 Posts

Default

I got all my brewstand parts from them over the phone and it was a good experience for me. I do think I left a message but they called me back and helped me select the right parts.
Good Luck to you...

__________________
jsmoon888 is offline
 
Reply With Quote Quick reply to this message
Old 10-05-2012, 06:08 PM   #10
Copbrew133
Senior Member
HBT_SUPPORTER.png
Feedback Score: 1 reviews
 
Copbrew133's Avatar
Recipes 
 
Join Date: Jan 2012
Location: Tampa Bay area, FL
Posts: 495
Liked 31 Times on 26 Posts
Likes Given: 33

Default

Alright, it is only fair that I express some good since the previous stuff has been somewhat negative. I finally got somebody on the phone. They advised me the order was shipping via FedEx today because they were backordered. I just got called back and was advised that my card was declined. After we went over the numbers I found the CVN number I had given for my card was the old card number whichmwas recently replaced. After getting that sorted out, which was my screw up I was advised they would get it out today. While that was my error, and I accept responsibility for it they stilL took quite awhile to take any action toward processing this deal. As I previously said I don't mind the issue of the burners being back ordered, but communicate with me. Hopefully the rest of this transaction will go smoothly. Thanks for the replies, I was a little concerned.

__________________

Thirsty Mutt Brewing Co.

http://www.homebrewtalk.com/f51/my-b...-along-366645/

http://www.homebrewtalk.com/f51/bodi...-cheap-299101/

The real reason that we can't have the Ten Commandments posted in a courthouse is this: You cannot post "Thou Shalt Not Steal," "Thou Shalt
Not Commit Adultery," and "Thou Shall Not Lie" in a building full of lawyers, judges and politicians...It creates a hostile work environment.

Copbrew133 is offline
 
Reply With Quote Quick reply to this message
Reply



Quick Reply
Message:
Options
Thread Tools


Similar Threads
Thread Thread Starter Forum Replies Last Post
Bayou classic gas manifold ThreeBrothersBrewery DIY Projects 4 07-07-2012 04:03 PM
Bayou Classic SQ14 mod Islandboy85 DIY Projects 7 06-15-2011 02:01 AM
Bayou Classic Burner Hastings DIY Projects 8 06-29-2010 05:33 PM
Converted Bayou Classic splobucket DIY Projects 9 06-05-2010 04:36 AM
Keg + Bayou Classic SP10 = fail scrambledegg81 DIY Projects 7 01-05-2010 06:56 AM