Originally Posted by dannypo
Wow. Talk about whining. If they sold out before you got there that is not their fault. Its yours. They even recommended you show up early. Can they predict how many will show up on any given day? No. The level of imagined entitlement in this post is crazy.
If you want to not like Southern Tier do it for making crappy beer. Not because you didn't arrive early enough.
Bartender on phone, "We recommend an hour early just to be safe, sometimes they can sell out" To me this does not sound too serious. After all we were there an hour and a half early.
A local couple, "This is our fourth try and we finally got in". They showed up at noon and made the 5pm tour.
Another couple, "We missed the first time, and got in this time." Not sure when or what tour they got. I didn't ask any further.
Another bartender, "we sold out about 3 hours ago."
Ok, unless I am missing somthing, telling your customers to show up an hour early is misleading. With gas prices as they are, I would have been ok to show up 3 hours early if they would have stated such or came another time when we all could have come earlier. That is why I called them BEFORE even making the plans to go.
Telling customers an hour when in all reality it takes 3 is misleading and an attempt to just keep customers flowing in to the bar.
I am not a die hard tour person, but some people I know take 4-5 hour drives to go wine tasting, and have never had an issue. By calling first, getting the info, making the plans, being recommended to show up an hour early, and then showing up even a tad earlier is what bothers me.