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Old 01-07-2012, 04:31 AM   #21
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Placed my order anyway. If you guys happen to be expecting lactose anytime soon, you can delay my order till it comes in. Also, if you can do a split bag on grommets, I"ll take 10 of those. Lemme know how to get you the extra money, if any of those things can be done

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Old 01-07-2012, 09:30 PM   #22
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I got a call today from, I believe Ron. After seeing my previous post, he wanted to let me know they do sell individual grommets and they do indeed have lactose in stock. Also, they were out of one of the types of hops I ordered. He asked me If I wanted to wait for the hops, or have him ship seperately when they come in. He also said he'd just throw the lactose and grommets in, no charge

To receive a call about my order and be given options on what to do wasn't what I was expecting. To me, it says that their customers' satisfaction is their primary concern. I'll definitely be ordering from love2brew again, hopefully in person next time.

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We be in a big hurry for dope beer with much alcamahol and flavor, quality, balance, and aroma don't matter.
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Old 01-15-2012, 05:35 AM   #23
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Stopped by the shop today, and left with a complete starter kit and an IPA recipe kit that Mark put together on the spot. He also spent nearly.an hour going over the basics of brewing and explaining how to use the gear. I'll definitely be back for more!

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Old 05-03-2012, 11:50 AM   #24
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Hey Guys,
Just received my 1st order from y'all. Everything looked great and I loved the prompt delivery. Placed my order Sunday, in the mail on Monday, and at my house in VA Wednesday. Can't ask for better. I'll be back for more!

One suggestion, provide a prompt on your website when a buyer adds liquid yeast to their basket if the buyer would like an ice pack too. I forgot to and it was pretty warm out when my delivery got here. My fault for not remembering but it would be helpful.
Cheers,
Dan!

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Old 05-03-2012, 02:03 PM   #25
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I stopped into Love2Brew last night for the first time and thought it was a great place. The location is super easy to get to and they have a nice setup. I got the tour and some details on future plans and it sounds like it's only going to get better. Only picked up a new auto-siphon (1/2" is amazing compared to to 5/16"), some yeast, and some hops this time but I'll definitely be back!

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Old 05-04-2012, 10:22 PM   #26
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Quote:
Originally Posted by peregrinebio View Post
Hey Guys,
Just received my 1st order from y'all. Everything looked great and I loved the prompt delivery. Placed my order Sunday, in the mail on Monday, and at my house in VA Wednesday. Can't ask for better. I'll be back for more!

One suggestion, provide a prompt on your website when a buyer adds liquid yeast to their basket if the buyer would like an ice pack too. I forgot to and it was pretty warm out when my delivery got here. My fault for not remembering but it would be helpful.
Cheers,
Dan!
Thanks so much for the suggestion Dan! If you open the individual yeast page you may add ice packs when you add to the cart but we'll look into putting it more in the front!
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Old 07-28-2012, 01:40 AM   #27
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Stopped by the store today, I have to say these guys place the utmost emphasis on incredible customer service. Even though I was only buying $20 worth of stuff Mark and Ron both took the time to get to know me and expressed genuine interest in my brewing. Their customer service and prices blow Brewers Apprentice out of the water. Thanks guys.

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Old 07-28-2012, 04:30 AM   #28
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Hey, I was curious about East Coast yeast info. I don't do facebook so you guys seem to be the place to get it. Do you have any info you can share about the strains? Something like on Mr. Malty? I.E. it seems to be accepted the Newark strains are old Ballentines. Any info about the others? Is there a release schedule? Waiting list? I don't want to miss out on the 10 or 12 again.

Displaced Jerseyan since `96 here (parkway 109).

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Old 07-28-2012, 12:08 PM   #29
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Just received my first order from Love2Brew. I must say good prices, free shipping (was over $75), and everything arrived in original manufacturer packaging! Free bumper sticker with a nice personal note, was a very nice and appreciated touch. We did have item(s) damaged in shipping and Ron handled quickly and was willing to do anything to make us happy. We will definitely be ordering here again!

Would like to see Review/Comments for items.

Way to Go!
Robert

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Old 07-09-2013, 10:50 PM   #30
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Just ordered from Love2brew two vials of East Coast yeast. I was so happy to get my order in. The Kolschbier and Britsh Mild.

Unfortunately I have had a poor experience thus far. I placed order and forgot to add ice packs....the poster earlier is right this needs to be a pop up or something. So I called and left my order number name and phone number on the shop phone. I got a call back Monday evening saying that they could add the ice packs and save me 7 bucks on shipping by going with USPS 2 day instead of UPS. But then I was told no English mild but they had a Saison Brassiere, said they must have been a glitch on the website. I thought that was was ok I wanted to do a Saison anyway and I am saving some cash. Tonight I get my order confirmation and the shipping wasn't changed. So instead of my order price decreasing by roughly 5 bucks after adding ice packs it increased by 2.50.

I must say I am disappointed with the service.

I am getting what I paid for but if you call and say hey I can do this or that it needs to happen. Perhaps I am being to picky about my service requirements. I am kinda worried about what yeasts make into the box at this point.

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