I ordered two tap handles just the other day. Turns out, just as they were about to be shipped, I realized I ordered the wrong wood combination. I believe the package had already been given to the post office, however, when I emailed bestbrewtap about my mistake, they IMMEDIATELY retrieved the package, made new handles and have already put them back in the mail.
These guys are GREAT! Thank you Thank you Thank you!! Can't wait to get my handles!!