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09-14-2008, 02:47 AM
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#1
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Vendor
Feedback Score: 0 reviews
Join Date: Mar 2007
Posts: 3,400
Liked 77 Times on 68 Posts
Likes Given: 40
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Customer Service
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Let me take this opportunity the let everyone know that as long as you are my customer, I will more than take care of you. If there is ever an issue, please, please, let me know first. There is no need to go on the forum and ask if you should let Austin Homebrew know about it. Of course, let me know about it, first. I can fix problems that I know about. I am here to be the best homebrew store with the best customer service. I have 30 employees so I can't always be on top of everything but if you let me know, I will more than take care of you. Thanks for all of your business and support. Always let me know if you have ideas for me.
Forrest
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09-14-2008, 02:51 AM
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#2
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Feedback Score: 0 reviews
Join Date: Aug 2008
Location: Las Vegas
Posts: 128
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Word, Forrest. On my very first order from you guys there was a problem with the extract bursting open all over the inside of the box during transit. That kind of first time experience can easily turn a customer away. But the way you guys handled the problem promptly and properly has kept me a loyal customer ever since.
Also the free sample of the cleaner you sent out a while back was nice, too!
Keep up the good work! 
__________________
Quote:
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This is your life and it's ending one minute at a time.
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HBT addict since 2005 Melvin Rooter Brewing Co. (yep....changed the name!)
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09-14-2008, 03:26 AM
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#3
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Feedback Score: 0 reviews
Join Date: Apr 2008
Location: Auburn, GA
Posts: 886
Liked 4 Times on 3 Posts
Likes Given: 7
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I personally, haven't bought anything from your company (yet), but with a commitment to customer service like that, I will be sure to give you a try next time I need to mail order.
__________________
Quote:
Originally Posted by MyNameIsPaul
We make beer in buckets with toilet parts and coolers.
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09-14-2008, 03:27 AM
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#4
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Feedback Score: 0 reviews
Join Date: Sep 2007
Posts: 2,224
Liked 2 Times on 2 Posts
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IMHO AHB is second to none.
__________________
Quote:
DeathBrewer:
maybe i'll post an ad:
Single male seeks double-jointed supermodel who owns a brewery and grows her own pot. Access to free concert tickets a plus!
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09-14-2008, 03:32 AM
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#5
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Senior Member
Feedback Score: 0 reviews
Join Date: Feb 2008
Location: Eastern Colorado
Posts: 5,925
Liked 40 Times on 35 Posts
Likes Given: 5
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Quote:
Originally Posted by BuffaloSabresBrewer
IMHO AHB is second to none.
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+1...
Can't say enough about AHS!
__________________
Seriously. I'm here for BEER
It's Not The Size Of Your Rig That Counts....It's How Often You Use It.
Quote:
Originally Posted by TxBrew
This forum is like America's money spread. 90% of the posts were created by 1% of the community.
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09-14-2008, 06:15 AM
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#6
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Feedback Score: 0 reviews
Join Date: Apr 2008
Location: Santa Monica, CA
Posts: 284
Liked 1 Times on 1 Posts
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I have always had fantastic experiences with AHS and always recommend it to anyone in the hobby. Great everything.
__________________
On Deck:
Primary- Reboot Pale
Secondary-
Kegged/Aging-
On Tap- Experimental Pumpkin Wheat-ish
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09-14-2008, 07:06 AM
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#7
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Feedback Score: 0 reviews
Join Date: Oct 2007
Location: Santa Barbara
Posts: 722
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Sounds good Forrest. I got my 40 qt pot, starter kit, and Brew Hauler last week in great condition. Great packaging as well. Shipment got there a day earlier than expected. I'm satisfied.
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09-14-2008, 12:40 PM
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#8
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Feedback Score: 0 reviews
Join Date: Dec 2005
Location: Portland, OR, Oregon
Posts: 6,464
Liked 26 Times on 22 Posts
Likes Given: 3
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I can't say that I've ever ordered anything from AHS. But because of how you react to people on the boards with concerns I always recommend your site first for anyone who asks about ordering online. The cheap shipping helps too 
__________________
There is a very fine line between "hobby" and "mental illness."
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09-14-2008, 02:28 PM
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#9
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big beers turn my gears
Feedback Score: 0 reviews
Join Date: May 2008
Location: Phoenix AZ
Posts: 2,651
Liked 14 Times on 10 Posts
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I cant complain about your service, especially when I placed and order and 4 hours later call up to add to it and it had already shipped. Now that was service. Good work Forrest.
__________________
Quote:
Originally Posted by the_bird
"I've got a fever... and the only prescription is, MORE CARBOYS!"
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primary- Tangerine Dream, SWMBO slayer,
serving- amber ale hop experiment #6, Roggenbier, apfelwine
planning- Cru?
conditioning- 9/9/09 barleywine
Drink water?... Never, fish fornicate in it.--- W.C. Fields
Most problems can be solved with the proper application of force.
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09-14-2008, 03:09 PM
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#10
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Feedback Score: 0 reviews
Join Date: Oct 2007
Location: Austin, Tx
Posts: 142
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I've been coming to AHS for the last year, always in store, and have never had a bad experience. In fact your guys have stepped up to help, provide ideas and alternatives, and just good brewing advice. You're employees are well educated in brewing and friendly as hell. I will always be a patron of AHS and know that I will be taken care of with any questions or supplies. Thanks for having a great shop Forrest!!
__________________
If only I could quit my job, get the two year old twins to carry a carboy, I'd brew everyday!!!
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