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01-20-2009, 08:11 PM
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#101
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Senior Member
Join Date: Jan 2009
Location: Memphis, TN
Posts: 1,521
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OK - that makes it closer to Beersmith.
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01-20-2009, 10:41 PM
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#102
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More Humann than human
Join Date: Oct 2008
Location: the sun
Posts: 15,108
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Very nice site and well layed out. Hope to order from you soon.
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01-21-2009, 01:20 AM
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#103
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Senior Member
Join Date: Jan 2008
Location: Haymarket VA
Posts: 1,180
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I have to give a thumbs up to Ed at Brewmasters Warehouse. I PM'd him through this very board this morning after placing an order. He crushes the grain by default unless you ask him not to. He responded within an hour and acknowledged my request. Later on in the day, I get a call from 770... whothe? Well it was Ed. He informed me that the Trappist High Gravity yeast I ordered was out of stock. Before I could say nevermind, he suggested a swap for the equivalent White Labs variety. Very cool.
You sir have a long time customer if you keep up this level of service.
One more suggestion or the site, add an option to not crush grains. I bet its probably in the works, but since we are suggesting improvements to a work-in-progress site 
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01-21-2009, 01:56 AM
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#104
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Vendor
Join Date: Mar 2007
Location: Atlanta, GA
Posts: 1,737
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Quote:
Originally Posted by The Pol
WOAH, back up... ED CALLED YOU? HE OFFERED A SUBSTITUTE?
This blows me away... Ed, you should go out and straighten out B3 HA HA
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Yes I call when ever there is an issue with an order, no matter how small it is. I always try to make things right with all of my customers. |
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01-21-2009, 01:58 AM
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#105
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Vendor
Join Date: Mar 2007
Location: Atlanta, GA
Posts: 1,737
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Quote:
Originally Posted by s3n8
One more suggestion or the site, add an option to not crush grains. I bet its probably in the works, but since we are suggesting improvements to a work-in-progress site
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The web guys are working on adding a special instruction box that will give you a chance to put things like DO NOT CRUSH MY GRAINS on the order. I am told this may happen by the end of the week, but I can not guarantee it. |
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01-21-2009, 03:18 PM
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#106
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Senior Member
Join Date: Dec 2007
Location: Sparta, Tn
Posts: 9,055
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Hey Ed, do you carry 5.2 stabilizer? Im placing an order with you and didn't see it on the web site. Thanks!
__________________
Just because you're offended, that doesn't make me wrong.
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01-21-2009, 03:20 PM
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#107
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Vendor
Join Date: Mar 2007
Location: Atlanta, GA
Posts: 1,737
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Sure do. You can find a link to the 1 lb package in the Also Available at the bottom of the page.
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01-21-2009, 03:26 PM
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#108
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Senior Member
Join Date: Dec 2007
Location: Sparta, Tn
Posts: 9,055
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Quote:
Originally Posted by Brewmasters Warehouse
Sure do. You can find a link to the 1 lb package in the Also Available at the bottom of the page.
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Crap, that was fast. I wasn't even done ordering. Consider me a new and faithful customer.
__________________
Just because you're offended, that doesn't make me wrong.
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01-21-2009, 03:31 PM
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#109
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Vendor
Join Date: Mar 2007
Location: Atlanta, GA
Posts: 1,737
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Quote:
Originally Posted by wildwest450
Crap, that was fast. I wasn't even done ordering. Consider me a new and faithful customer.
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Thank you, we can always use more and more faithful customers.
Ed |
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01-21-2009, 03:35 PM
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#110
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Senior Member
Join Date: Dec 2007
Location: Sparta, Tn
Posts: 9,055
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Hopefully you get the e-mail not to crush my grains, that parts a little scary. 
__________________
Just because you're offended, that doesn't make me wrong.
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