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Old 09-24-2012, 03:10 PM   #371
gotsomethinbrewin
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I've been on the list since July 10th, sent a follow-up inquiry three weeks ago with no response...

Starting to wonder if customer service is going to meet the same delays...

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I was put on the wait list July 16th. Got the email from Rebel September 6th. Got home from lunch today (Sept. 8th) and it's on my porch! Thanks Rebel! Quality is awesome.

Hope my dates help a few of you out on where you may be on the list.
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Old 09-24-2012, 03:13 PM   #372
bertsbeer
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Just give them a call, they are busy quite a bit of the time. Ask for Tyler.

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Old 09-26-2012, 04:54 PM   #373
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Quote:
Originally Posted by gotsomethinbrewin View Post
I've been on the list since July 10th, sent a follow-up inquiry three weeks ago with no response...

Starting to wonder if customer service is going to meet the same delays...
+ 1 on calling them. I too felt the same frustrations. Once I called Tyler he explained that he handled all email submissions and another employee was working the HBT thread. This was what caused the confusion with mine. Once we got it sorted out, they took care of me and I couldn't be happier.
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Old 09-29-2012, 08:51 PM   #374
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AWESOME MILL!! Just got mine and its great. Very well made with looks to boot. Looking forward to running it through its paces this winter.

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Old 10-16-2012, 04:43 AM   #375
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I've been using this for a few weeks, and its one of the best homebrewing investments I've made. Any news on the 10 lb hopper extension?

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Old 10-16-2012, 05:01 AM   #376
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Mine should be delivered in the morning. Can't wait!!

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Old 10-17-2012, 08:04 AM   #377
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Quote:
Originally Posted by fusa
any news on the 10 lb hopper extension?
+1
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Old 10-20-2012, 08:54 AM   #378
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Called yesterday and got email last night..... It's on it's way!! I got some crushing to do!

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Old 10-22-2012, 02:55 PM   #379
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I got mine a month ago and used it last weekend brewing a pumpkin ale. Great Mill. I am very happy with it and glad it was worth the wait!

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Old 10-22-2012, 09:15 PM   #380
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I called today. They just got a shipment in recently, so I ordered one. It should be mailing out tomorrow!

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